Name
The name of the Charitable Incorporated Organisation (“the CIO”) is
Continuing Community Care
Executive Director: Paul Carr
Email: ccc.hydrotherapy@gmail.com
Phone: 07950 176113
National location of the principal office
The principal office of the CIO is in Croydon, England
Purposes
The objects/charitable purposes of the CIO are…
To relieve sickness and poor health amongst people living in Greater London by providing a local rehabilitation centre for clients with long-term mental or physical illness
To assist in the treatment and care of people suffering from long-term mental or physical illness or in need of rehabilitation as a result of such illness, by the provision of appropriate facilities, equipment and services that promote health, not normally provided by local authorities
Mission, Constructing a State-of-the-Art fully accessible Rehab Centre with provisions for people with long-term conditions and or chronic illness. Pilot, Croydon.
Vision, Hydrotherapy rehabilitation centres in all 4 quadrants of Greater London
Beliefs, Advancing hydrotherapy services, providing real-time treatment solutions.
The prevention or relief of pain and suffering by means of hydrotherapy.
Giving the general public the opportunity to exercise in a way that provides motivation, social inclusion and encouragement from like-minded others.
Supporting patients by means of hydrotherapy, complementing any ongoing treatment patient/clients may already be receiving .
Paul Carr
Executive Director
Job Description: CEO, Specialist Rehabilitation Practitioner
ceo@continuingcommunitycare.org
Alecia Roach
CCC Secretary
Admin, Compliance, Marketing, Research, Fundraising Team Member
alecia@continuingcommunitycare.org
Andrew Carter
Trustee
Job Description: Former chief executive of Royal London Asset Management
Paul Henry
Trustee
Job Description: Chartered Building Surveyor, 35 years experience
Steven Sears
Trustee
Job Description: Hypnotherapist and owner of Sears Property Services
Leora Zehavi
Trustee
Job Description: Family and Systemic Psychotherapist, 35 years NHS service
leora@continuingcommunitycare.org
Janet Campbell
Trustee
Deputy Leader and Shadow Cabinet Member for Health and Adult Social Care
janet@continuingcommunitycare.org
David Edwards
Trustee
Job Description: Distance learning tutor, London Institute of Banking and Finance.
david@continuingcommunitycare.org
Bridget West
Chair
Jane Wragg
Secretary
Audrey Saunders
Treasurer
Jan Harvey
Interim Committee Member
Pauline Meczes
Interim Committee Member
Selina Twuma-Barima
Interim Committee Member
Steve Halfyard
Interim Committee Member
Maureen Frances
Interim Committee Member
All good, effective organisations have a strong team of staff. So, as of April 2024, we have a dedicated committee for Continuing Community Care. The founding members are CCC clients and so know first hand the benefits of hydrotherapy for physical and mental health. Their role is to support the smooth running of CCC, to be a voice for the clients, and to lead the organising of events, both fundraising and social. If you would like to support CCC or have ideas for events, please contact the committee. All are welcome.
CCC Charity
Constitution of a Charitable Incorporated Organisation CIO
0
Constitution of a Charitable Incorporated Organisation whose only voting members are its’ charity trustees (‘Foundation’ constitution)
Date of constitution 1st Feb 2023:
Continuing Community Care
Executive Director: Paul Carr
DoB: 17.01.1959
Email: continuingcommunitycare@gmail.com Phone: 07950 176113
The principal office of the CIO is in England
The objects/charitable purposes of the CIO are
To relieve sickness and poor health amongst people living in Greater London by providing a local rehabilitation centre for clients with long-term mental or physical illness
To assist in the treatment and care of people suffering from long-term mental or physical illness or in need of rehabilitation as a result of such illness, by the provision of appropriate facilities, equipment and services that promote health and well-being, not normally provided by local authorities
CCC Abuse & Safeguarding Adults Policy
CONTINUING COMMUNITY CARE
Registered Charity (1204035)
ABUSE & SAFEGUARDING ADULTS POLICY & PROCEDURES
This policy is compliant with the Health and Care Act 2022, London Borough of Croydon’s Multi-Agency Adult Protection Policy, Guidelines and Procedures and General Data Processing Regulations 2018.
The term ‘staff’ includes those who are paid to work for Continuing Community Care and volunteers
1.1 Section 42 of the Health and Care Act 2022 creates a statutory duty for Local Authorities to make enquiries to decide whether any action should be taken when there are concerns that an adult;
1.2 ‘Abuse’ is defined as;
| Type | Examples |
| Physical | Physical contact that harms a person or is likely to cause them pain or distress, misuse of medication or restraint. |
| Sexual | Forcing, coercing or attempting to engage in any sexual activity with a person who does not or cannot consent. This also includes indirect acts such as making a person witness sexual activities or sexual remarks. |
| Psychological | Threats of harm, intimidation, coercion, harassment, bullying, statements intended to cause fear or distress. |
| Financial | Theft, fraud, exploitation, pressure to sign financial documents such as wills or power of attorney, using a person’s property without their consent. |
| Neglect | Ignoring basic physical and emotional needs, including access to food, warmth, bathing, clean clothing, medication. Failure to follow professional recommendations on behalf of another person. |
| Discriminatory | Disadvantaging a person on the basis of personal characteristics, such as age, gender, sexual orientation, gender and gender identity, disability, ethnicity or faith. |
| Institutional | Rigid organisational cultures which favour staff convenience or wellbeing over the needs of the people who use the service. |
PREVENTION
2.1 Prevention is a key safeguarding principle under the Health and Care Act. In order to safeguard people who use our services, Continuing Community Care will,
3 CONSENT AND CONFIDENTIALITY
3.1 ‘Making Safeguarding Personal’ requires that the adult (member) at risk is informed of concerns about their safety and is actively involved in decisions about these, including the decision whether or not to refer on to other services. This must recognise that individuals sometimes have complex interpersonal relationships and may be ambivalent, unclear or unrealistic about their personal circumstances.
3.2 Where a person cannot give meaningful consent due to limited capacity (e.g. through having a learning disability or mental health difficulty), a referral can be made in their best interests.
3.3 A referral can also be made without the adult’s consent where other people may be at risk (‘public interest’) or where the member of staff feels that there is immediate significant risk to the adult’s physical safety or where seeking consent from them is likely to increase risk. Where a referral on to external agencies is made without the adult’s consent, the reasons for this should be clearly recorded.
3.4 It is inappropriate to give assurances of absolute confidentiality in response to disclosures of abuse, particularly where other people may be at risk.
4 PROCEDURES FOR REPORTING ABUSE
4.1 Every staff member who witnesses, learns of or is concerned about a potential abuse must report it to the manager, or in the absence of a manager to the Chief Executive Officer.
4.2 When a criminal offence may have been committed, the adult is in immediate danger or urgent medical attention is required, the staff member must immediately contact police and or other appropriate emergency services.
4.3 Referral must be made to the Duty Care Manager in the appropriate Care Management Team within Croydon Adult Social Care the same working day. Out of hours concerns should be passed to the Emergency Duty Team. referral.team2@croydon.gov.uk 020 8726 6500
4.4 Staff may be required to provide further information or undertake further actions as part of the Local Authority’s safeguarding enquiries.
4.5 This policy is consistent with the London Borough of Croydon’s Multi-Agency Adult Protection Policy, Guidelines and Procedures.
Code of governance notes
A tool to help trustees and leadership achieve and maintain governance.
“some elements of the code will be a stretch for many charities to achieve. This is intention: we want the code to be a tool for continuous improvement towards the highest standards.”
To use the code effectively- regularly revisit and reflect on its principles.
It’s important that trustees discuss the Code’s principles and recommended practice and make well-considered decisions about how these should be applied in their charity.
Comply or explain: A way for all trustees to engage with the code and explain actions.
“Charities that adopt the code are encouraged to publish a brief statement in their annual report explaining their use of the code.”- short narrative.
The 7 Principles:
Board is clear about the charity aims and ensures that they are being delivered effectively and sustainably.
an effective board is leading the charity by providing strategic leadership in line with the charity’s aims and values.
Board acting with integrity, adopting the values, and creating a culture which helps achieve the organisations charitable purposes. Showing awareness of the importance of public confidence and trust in charities and for trustees to undertake their duties accordingly.
Board ensuring that all decisions are informed and timely. Effective delegation, control and risk assessment and management systems are established.
Board works as an effective team- providing a balance of skills, experience, background, and knowledge.
(If CCC, are looking for additional trustees, we should be looking at those with fundraising experience)
Board approach ensures the inclusion and acceptance of others supporting its effectiveness, leadership and decision making.
the board leads the organisation in being transparent and accountable.
Could join a coalition of smaller charities. (p6)
All trustees: committed to the value and vision of the charity, recognise that the charity’s benefit is an ongoing requirement, understand their roles and legal responsibilities, having read and understood the charity commission guidance and their charity’s governing document, committed to good governance.
CCC Cookie Policy
CCC Cookie Policy
By accessing and using our websites or other services, you are agreeing to the terms of the following policy.
Cookies
We use cookies on our website for a variety of reasons which you can learn about below. The cookies we use do not store personally identifiable information, nor can they harm your computer. We want our website to be informative, personal, and as user-friendly as possible, and cookies help us to achieve that goal.
Unless you have adjusted your browser settings (where possible) to refuse cookies, our systems will issue cookies as soon you visit our website. If you have switched off cookies then some of the functionality of our services may not be available to you.
What are cookies?
Cookies are created when you visit a website or other supported service. They are commonly used to support website functionality, improve the user’s browsing experience, and provide more information about the user’s experience and interests. This information is generally used to make content and services more relevant and useful during future visits.
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It contains some anonymous information such as a unique identifier, the site name, and random digits and numbers. Cookies allow a website to remember things like your preferences, or what’s in your shopping basket.
For more details about cookies and details of how to delete and disable cookies you can visit www.aboutcookies.org. For more information, including how to turn off cookies, see below.
If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set. Please refer to the help function within your browser for specific instructions.
How does this website use cookies?
The cookies set by this website fall into the following categories.
Strictly Necessary
These cookies are essential to ensure that you can navigate and use all features of the site. This includes browsing pages, remembering your preferences, saving favourite images, secure registration, placing orders, and other essential features. These cookies don’t gather any information about you that could be used for marketing or remembering where you’ve been on the Internet.
Performance
These cookies allow the website to deliver a better browsing experience. They collect information about your website usage, such as the pages you visit, or if you experience any errors. These cookies don’t collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how the website works.
Functionality
Functionality cookies are used to provide services, or to remember settings to improve your visit. We use them for remembering settings you’ve applied, showing you when you’re logged in to the website, saving your favourite images, and so on.
Targeting
Targeting cookies are linked to services provided by third parties. These include ‘Like’ buttons and ‘Share’ buttons used by services like Facebook, Google+, Twitter, Pinterest, and others. The third party provides these services in return for recognising that you have visited our website.
Additionally, the website may use Google Analytics or Stat Counter services to analyse the use of this website. These services generate statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. You can view privacy policies for Google Analytics or Stat Counter on their respective websites.
www.continuingcommunitycare.org
www.ccc-hydrotherapy.org
Registered Charity Details:
CONTINUING COMMUNITY CARE
Registration Number – 1204035
1 Coombe House
Coombe Road
Croydon
Surrey
CR0 5RD
Phone: 07950176113
Email: continuingcommunitycare@gmail.com or ccc.hydrotherapy@gmail.com
CCC Privacy Policy
CCC Privacy Policy
CCC is committed to protecting your privacy. Our privacy policy indicates to you what information we collect about you and how we use it. By using our services, in any capacity, you agree to the collection and use of information in accordance with this policy. We use your Personal Information for providing and improving our services to you.
Computer browsing information – Log data:
We do not store any of your browsing history when you are viewing our website.
Purchases on our website:
When you make a purchase on ccc-hydrotherapy.org your order details are stored on our secure back frame portal. We are able to track your order and ensure it is completed or not. In the instance of an incomplete order we may use your personal details to contact you and assist you in completing your purchase.
Information Collection and how we use it:
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This personal information may include, but is not limited to, your email address, name, phone number, postal address or other contact information.
Third Party Service Providers:
We may employ third party companies and/or individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Website Links:
Our website Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site and therefore their relevant privacy policy.
Marketing Opt-in:
By providing your details via the CCC website or by purchasing CCC Courses or Products, you are agreeing to receive marketing emails related to CCC Courses, Services and/or Products. You will be able to opt-out of emails at any time by contacting us.
Web based request forms:
When you fill out the forms on our website (ccc-hydrotherapy.org), we store the data you send us. We may use this information to improve customer service and for marketing purposes. This data is NOT passed on to any third-party organisations and resides in secure web-based database.
In clinic forms:
When you visit any of our premises for a 1:1 session you will fill out a standardised registration form. This form will collect the following details:
The purpose of this information is to allow your clinician to ensure they manage your case with the relevant due care and consideration for your age, your requirements and your program. The PMI details are used to bill your insurer as appropriate or to communicate directly with them if appropriate. None of your information is passed to a third party unless under your explicit consent to release details.
Your PMI may ask for reports of your sessions but this will only occur with your consent.
You may request us to write a letter to a school, a consultant or another person of interest to you. In doing so we will use your name, DOB and relevant medical details on that letter. You will also receive a copy of the letter should you so choose.
E-mail use Policy:
Your email address will be added to our database and may be used for contacting you in regard to your sessions, your programs, CCC marketing campaigns, offers and other generalised information. If you do not wish to receive any of this information you can unsubscribe at any time by emailing croydontherapyclinic@gmail.com requesting this.
Lawful disclosure:
We will disclose your Personal Information where required to do so by law or in accordance with an order of a court of competent jurisdiction. We will also disclose your information if we believe that lawful disclosure is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
Security:
The protection of your personal information is vitally important to us. We will strive to protect your Personal Information in all means reasonably required by us to do so. However, as no form of data transmission is 100% reliable we cannot guarantee its absolute security. Therefore, we make no warranties as to the level of security afforded to your data. We will however always act in accordance with the relevant UK and EU legislation.
Children’s Policy:
We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us.
Changes to Privacy Policy:
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
Jurisdiction:
This Policy shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.
Further Information:
If you have any further questions regarding our privacy policy please contact us directly.
CCC Legal Policies
By using the CCC website and accessing any and all of the contents on this site you are deemed to have entered into an agreement with CCC and are therefore bound by the terms set out below.
Intellectual Property:
The contents, design, images, blogs, back frame and underlying code of this web site remain the intellectual property of CCC at all times. You, or any other company linked to the user accessing the site and its contents, may not use or reproduce the content on this web site for any reason without express written permission from the CEO or CCC Trustees. No other members of the CCC team has the authority to allow use of the contents on ccc-hydrotherapy.org.
Changes to www.ccc-hydrotherapy.org:
CCC reserves the right to change, modify, suspend, add or remove portions of this web site at any time and to restrict the use and accessibility of the web site as it sees fit.
No Warranty, Disclaimer of Liability & Indemnity:
CCC makes no warranty concerning the content, products and services available on this web site. CCC Limited does not guarantee the accuracy, content, times, weights, sizes or any other element of the products and services available on this web site. In no event will CCC Limited or its suppliers be liable for direct, special, incidental, or consequential damages (including, without limitation, damages for loss of business profits, business interruption, loss of business information or other pecuniary loss) arising directly or indirectly from the use of, failure to use or reliance on this web site.
CCC and its suppliers will not be liable for any delay or failure in performance or interruption of the delivery of the content on this web site resulting directly or indirectly from any cause or circumstance beyond its or our reasonable control. This includes any natural disasters, equipment failure, electrical failure including internet access and performance, or any other governmental actions.
Jurisdiction:
This legal policy is governed by English law. The parties agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts.
Registered Charity Details:
CONTINUING COMMUNITY CARE
Registration Number – 1204035
1 Coombe House
Coombe Road
Croydon
Surrey
CR0 5RD
Phone: 07950176113
Email: continuingcommunitycare@gmail.com or ccc.hydrotherapy@gmail.com
CCC Terms and Conditions
CCC does not accept any responsibility for any bodily harm that may arise during or after attendance on CCC courses.
Please Note: All CCC courses are purchased through Continuing Community Care.
Fees: Fees for courses will include tutorials, manuals, morning and afternoon tea and a certificate of attendance. CCC takes no responsibility for any additional costs incurred outside of the fees charged. CCC accepts no responsibility for any bodily harm that may arise during or after the attendance on a CCC training programme.
Cancellations: Cancellations are accepted with written notice 14 days prior to the start date. There is a £20 admin fee per cancellation.
Insufficient funds: A £20 fee will be charged for invalid cheques or declined credit card transactions due to insufficient funds.
3rd Party Payments: If a third party is responsible for payment, the attendee space on the chosen programme will not be confirmed until full payment has been received by CCC. Only once full payment is received will the confirmation letter be sent out to the delegate and their space reserved.
Photo/Video Release: CCC will occasionally have photographs and/or promotional videos taken during the event for use in print and electronic marketing materials including (but not limited to) brochures, advertisements, newsletters and the CCC websites. CCC retains the full rights to use these materials in promoting and marketing all courses, workshops, future conferences and any other CCC events not mentioned herein.
Pregnancy Guidelines: In the first trimester Aqua courses are not suitable. We would generally recommend Aqua courses after the 1st trimester but on completion of a revised health questionnaire. We reserve the right to decline offering a place in Aqua sessions, if health or safety of the client may be compromised.
Other: In the case of minimum course participant numbers not being achieved, CCC reserves the right to cancel courses/training programmes at any given time. In this event full refunds of the course price will be given.
Damaged or Defective Goods: We endeavour to supply goods that are free from defects in materials and workmanship. You should inspect the goods when you receive them for defects or damage and notify us within 5 days if there are any problems. We will at our option replace the goods or refund monies paid by you.
Payment Options: CCC accepts Visa Debit, Visa Credit, Visa Electron, MasterCard, Maestro and Solo cards and uses a secure payment system. Cheques can be mailed to us made payable to Continuing Community Care. Please print out your order and send with payment. Please allow seven working days for cheque clearance. If you wish to pay by BACs or would like to discuss payment options please contact us directly on 07950176113
Order Confirmations: Upon submitting an order you will receive an E-Mail order confirmation. Please check that the details contained in this email are correct. If there are any mistakes, please email us immediately or call us on 07950176113. In the unlikely event of us being unable to fulfil your order or part of the order, (due to having sold out of a selected item or course), or there being an error in your order we will advise you as soon as it is possible If payment has been made on an order that we are unable to fulfil we will notify you immediately and send the item as soon as we have it in stock.
Out of Stock: If an item is out of stock, payment can still be made for the item. If you have made other purchases and those items are in stock we will send the items to you straight away and the item out of stock will be sent separately at no extra charge once in stock.
Refund policy: Please note CCC are unable to accept returns or accommodate refund requests for any paper/hard back books. All other items that are neither damaged nor faulty can be returned at the customers discretion within 14 days of purchase. Once the return has been received a full refund will be issued.
Registered Charity Details:
CONTINUING COMMUNITY CARE
Registration Number – 1204035
1 Coombe House
Coombe Road
Croydon
Surrey
CR0 5RD
Phone: 07950176113
Email: continuingcommunitycare@gmail.com or ccc.hydrotherapy@gmail.com
Equality-diversity-and-inclusion-policy
Continuing Community Care is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
The organisation – in providing goods and/or services and/or facilities – is also committed against unlawful discrimination of customers or the public.
This policy’s purpose is to:
The organisation commits to:
This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation and unlawful discrimination.
All staff should understand they, as well as their employer, can be held liable for acts of bullying, harassment, victimisation and unlawful discrimination, in the course of their employment, against fellow employees, customers, suppliers and the public
Such acts will be dealt with as misconduct under the organisation’s grievance and/or disciplinary procedures, and appropriate action will be taken. Particularly serious complaints could amount to gross misconduct and lead to dismissal without notice.
Further, sexual harassment may amount to both an employment rights matter and a criminal matter, such as in sexual assault allegations. In addition, harassment under the Protection from Harassment Act 1997 – which is not limited to circumstances where harassment relates to a protected characteristic – is a criminal offence.
Monitoring will also include assessing how the equality, diversity and inclusion policy, and any supporting action plan, are working in practice, reviewing them annually, and considering and taking action to address any issues.
Agreement to follow this policy
The equality, diversity and inclusion policy is fully supported by senior management and has been agreed with the organisations Trustees and Committee members.
CONTINUING COMMUNITY CARE | Registered Charity | Registration Number 1204035.
