The Charity | The Project | Our Vision.

Who we are

Name

The name of the Charitable Incorporated Organisation (“the CIO”) is Continuing Community Care

Executive Director:

Paul Carr

Email: ccc.hydrotherapy@gmail.com

Phone: 07950 176113

National location of the principal office

The principal office of the CIO is in Croydon, England

Continuing Community Care

The objects and charitable purposes of the CIO focus on improving the health and well-being of individuals in Croydon, Greater London who are dealing with long-term mental or physical illnesses. By establishing a local rehabilitation centre, the aim is to provide essential support and resources that are not typically available through local authorities.

Continuing Community Care provides specialised treatment and rehabilitation services, focusing on hydrotherapy, physiotherapy, and rehabilitation. These services are designed to enhance a clients’ ongoing treatment, promoting mobility, strength, and flexibility.

Our Vision: A State-of-the-Art Rehabilitation Centre

The establishment of a state-of-the-art rehabilitation centre in Croydon is a vital step towards enhancing the quality of life for individuals living with long-term conditions. By providing specialised hydrotherapy, physiotherapy, and rehabilitation services, this facility will serve as a crucial support system for those affected by conditions such as arthritis, fibromyalgia, Parkinson’s, and multiple sclerosis. The centre will not only complement traditional treatment regime’s but also foster a holistic approach to health and wellness, focusing on improving mobility, strength, and flexibility. With modern equipment and expert staff, the centre aims to create an inclusive environment where clients can receive personalised care tailored to their specific needs. Community engagement and collaboration with local health services will also be essential to ensure that the centre effectively addresses the needs of the community.

The rehabilitation centre will offer a range of specialised services aimed at supporting individuals with long-term conditions. These services will include:

  1. Hydrotherapy: Therapeutic exercises conducted in warm water to promote relaxation, reduce pain, and improve mobility.
  2. Physiotherapy: Personalised treatment plans focusing on restoring movement and function through aqua therapies, exercise, and education.
  3. Rehabilitation Programs: Tailored programs designed to help patients recover from surgery or manage chronic conditions, focusing on strength, flexibility, and endurance.
  4. Wellness Workshops: Educational sessions on topics like pain management, nutrition, and mental health to empower clients and enhance their overall well-being.
  5. Support Groups: Facilitated groups providing emotional support and community connections for individuals facing similar challenges.

 Services at the rehabilitation centre will be tailored to individual patient needs through a comprehensive assessment and personalised care plans. The process will involve:

  1. Initial Evaluation: Each patient will undergo an assessment by a qualified healthcare professional to understand their medical history, current condition, and specific goals.
  2. Customised Treatment Plans: Based on the evaluation, a tailored treatment plan will be developed, incorporating techniques and exercises that best suit the patient’s condition and abilities.
  3. Regular Progress Monitoring: Continuous assessments will be conducted to track progress, allowing adjustments to be made to the treatment plan as needed.
  4. Collaborative Approach: Patients will be encouraged to actively participate in their care, providing feedback and preferences to ensure the services align with their personal goals and lifestyle.

Why we want this project to happen

Research by the Croydon Long-Term Conditions Community Outreach team shows that 23% of Croydon residents live with two or more Long-Term Conditions. When left untreated these conditions can lead to complications and hospitalisation, highlighting the importance of providing support within the community (Posted Wednesday, 23 March 2022 by Olutunji Ebun-Cole).

The primary aim of the project is to create a state-of-the-art rehabilitation centre in Croydon that provides essential health and wellness services to the community. By delivering the project, we seek to:

  1. Improve Accessibility to Health Services: Ensure people in South London have access to hydrotherapy and rehabilitation facilities that are clearly limited in availability across Greater London.
  2. Promote Physical and Mental Wellbeing: Provide a space where individuals can recover, relax, and improve their physical and mental health through appropriate facilities i.e. hydrotherapy pool, sauna, gym, and meditation rooms.
  3. Support People with Disabilities and Rehabilitation Needs: Offer a fully accessible environment with amenities such as ceiling hoists, disabled-friendly toilets, and changing areas, ensuring everyone, regardless of ability, feels welcomed and supported.
  4. Foster Community Engagement: Create a hub where people can come together, share experiences, and support one another throughout their wellness journey.
  5. Encourage Long-Term Activity and Rehabilitation: Motivate participants to sustain an active lifestyle through ongoing access to fitness and therapy facilities.

What we want to achieve from delivering the project

Benefits to the People We Support

By delivering this project, individuals using the centre are likely to experience significant benefits:

  1. Improved Physical Health: The hydrotherapy pool, gym, and treatment facilities will help individuals manage pain, improve mobility, and recover from injuries or surgeries.
  2. Enhanced Mental Wellbeing: Access to relaxation spaces i.e., the sauna, meditation/recovery room, and jacuzzi will reduce stress, boost mental health, and promote holistic healing.
  3. Greater Independence:Features such as ceiling hoists, accessible toilets, and changing rooms will empower people with disabilities to use the facilities with confidence and dignity.
  4. Social Connections: The centre will provide opportunities for community interaction, reducing isolation whilst fostering a sense of belonging.

Participants may feel: 

– Empowered by the availability of resources tailored to their needs.

– Motivated to take charge of their health and wellbeing.

– A sense of relief from pain, stress, and mobility challenges.

 Encouraging Long-Term Activity 

After the project is delivered, people are likely to stay active because,

  1. Access to Onsite Facilities: The small gym, hydrotherapy pool, and fitness areas will enable regular exercise routines.
  2. Continued Rehabilitation Support: Structured programs and treatment sessions can be designed to keep clients engaged with their progress and development.
  3. Wellness Programs and Classes: The centre could host workshops, yoga sessions, or guided meditation practices to foster consistent participation.

Continuing Community Care is a valuable part of the local community and helps to make Croydon a place where people want to live and work, we are an important community hub; our social contribution increases the health and well- being of people living with long term conditions and chronic illnesses.

Executive Director & Charity Trustees

Paul Carr

Executive Director

Job Description: CEO, Specialist Rehabilitation Practitioner

ceo@continuingcommunitycare.org

Councillor Janet Campbell

Chair

Deputy Leader and Shadow Cabinet Member for Health and Adult Social Care

janet@continuingcommunitycare.org

Leora Zehavi

Vice Chair

Job Description: Family and Systemic Psychotherapist, 35 years NHS service

leora@continuingcommunitycare.org

Alecia Roach

Secretary

Admin, Compliance, Marketing, Research, Fundraising Team Member

alecia@continuingcommunitycare.org

Steven Sears

Trustee

Job Description: Hypnotherapist and owner of Sears Property Services

steve@continuingcommunitycare.org

Andrew Carter

Trustee

Job Description: Former chief executive of Royal London Asset Management

andrew@continuingcommunitycare.org

Paul Henry

Trustee

Job Description: Chartered Building Surveyor, 35 years experience

paul@continuingcommunitycare.org

David Edwards

Trustee

Job Description: Distance learning tutor, London Institute of Banking and Finance.

david@continuingcommunitycare.org

Charity Committee Members

Audrey Saunders

Chair

Bridget West

Vice Chair

Jane Wragg

Interim Secretary

Jan Harvey

Committee Member

Pauline Meczes

Committee Member

Selina Twuma-Barima

 Committee Member

Steve Halfyard

Committee Member

Maureen Frances

Committee Member

All good, effective organisations have a strong team of staff. So, as of April 2024, we have a dedicated committee for Continuing Community Care. The founding members are CCC clients and so know first hand the benefits of hydrotherapy for physical and mental health. Their role is to support the smooth running of CCC, to be a voice for the clients, and to lead the organising of events, both fundraising and social. If you would like to support CCC or have ideas for events, please contact the committee. All are welcome.

Constitution of a Charitable Incorporated Organisation CIO

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Constitution of a Charitable Incorporated Organisation whose only voting members are its’ charity trustees (‘Foundation’ constitution)

Date of constitution 1st Feb 2023:

  1. Name
    The name of the Charitable Incorporated Organisation (“the CIO”) is

    Continuing Community Care

    Executive Director: Paul Carr

    DoB: 17.01.1959
    Email: continuingcommunitycare@gmail.com Phone: 07950 176113

  2. National location of principal officeThe principal office of the CIO is in England
  3. Objects

The objects/charitable purposes of the CIO are

To relieve sickness and poor health amongst people living in Greater London by providing a local rehabilitation centre for clients with long-term mental or physical illness

To assist in the treatment and care of people suffering from long-term mental or physical illness or in need of rehabilitation as a result of such illness, by the provision of appropriate facilities, equipment and services that promote health and well-being, not normally provided by local authorities

Constitution of a Charitable Incorporated Organisation
whose only voting members are its’ charity trustees

(‘Foundation’ constitution)

Date of constitution 1st Feb 2023:

  1. Name

The name of the Charitable Incorporated Organisation (“the CIO”) is

Continuing Community Care

 

Executive Director: Paul Carr

DoB: 17.01.1959

Email: continuingcommunitycare@gmail.com

Phone: 07950 176113

  1. National location of principal office

The principal office of the CIO is in England

  1. Objects

The objects/charitable purposes of the CIO are

To relieve sickness and poor health amongst people living in Greater London by providing a local rehabilitation centre for clients with long-term mental or physical illness

To assist in the treatment and care of people suffering from long-term mental or physical illness or in need of rehabilitation as a result of such illness, by the provision of appropriate facilities, equipment and services that promote health and well-being, not normally provided by local authorities

  1. Powers

The CIO has power to do anything which is calculated to further its objects or is conducive or incidental to doing so.

In particular, the CIO has power to:

(1) borrow money and to charge the whole or any part of its property as security for the repayment of the money borrowed. The CIO must comply as appropriate with sections 124 and 125 of the Charities Act 2011, if it wishes to mortgage land;

(2) buy, take on lease or in exchange, hire or otherwise acquire any property and to maintain and equip it for use;

(3) sell, lease or otherwise dispose of all or any part of the property belonging to the CIO. In exercising this power, the ClO must comply as appropriate with sections 117 and 119-123 of the Charities Act 2011;

(4) employ and remunerate such staff as are necessary for carrying out the work of the CIO. The CIO may employ or remunerate a charity trustee only to the extent that it is permitted to do so by clause 6 (Benefits and payments to charity trustees and connected persons) and provided it complies with the conditions of that clause;

(5) deposit and invest funds, employ a professional fund-manager, and arrange for the investments or other property of the CIO to be held in the name of a nominee, in the same manner and subject to the same conditions as the trustees of a trust are permitted to do so under the Trustee Act 2000.

(6) raise funds. In exercising this power, the Trustees must not undertake any substantial permanent trading activity and must comply with any relevant statutory regulations.

 (7) support any charitable bodies with charitable purposes similar to those in the objects.

  1. Application of income and property

  • The income and property of the CIO must be applied solely towards the promotion of the objects.

(a) A charity trustee is entitled to be reimbursed from the property of the CIO or may payout of such property reasonable expenses properly incurred by him or her when acting on behalf of the ClO.

(b) A charity trustee may benefit from trustee indemnity insurance cover purchased at the CIO’s expense in accordance with, and subject to the conditions in, section 189 of the Charities Act 2011.

(2) None of the income or property of the ClO may be paid or transferred directly or indirectly by way of dividend, bonus or otherwise by way of profit to any member of the ClO.

  • Nothing in this clause shall prevent a charity trustee or connected person receiving any benefit or payment which is authorised by clause 6.

  1. Benefits and payments to charity trustees and connected persons

 

(1) General provisions

No charity trustee or connected person may:

(a) buy or receive any goods or services from the CIO on terms preferential to those applicable to members of the public;

(b) sell goods, services, or any interest in land to the CIO;

(c) be employed by, or receive any remuneration from, the CIO;

(d) receive any other financial benefit from the CIO;

unless the payment or benefit is permitted by sub-clause (2) of this clause or authorised by the court or the Charity Commission. In this clause, a “financial benefit” means a benefit, direct or indirect, which is either money or has monetary value

(2) Scope and powers permitting trustees’ or connected persons’ benefits

(a) A charity trustee or connected person may receive a benefit from the CIO as a beneficiary of the CIO provided that a majority of the trustees do not benefit in this way.

(b) A charity trustee or connected person may enter into a contract for the supply of services, or of goods that are supplied in connection with the provision of services, to the CIO where that is permitted in accordance with, and subject to the conditions in, sections 185 to 188 of the Charities Act 2011.

(c) Subject to sub-clause (3) of this clause a charity trustee or connected person may provide the CIO with goods that are not supplied in connection with services provided to the CIO by the charity trustee or connected person.

(d) A charity trustee or connected person may receive interest on money lent to the CIO at a reasonable and proper rate which must be not more than the Bank of England bank rate (also known as the base rate).

(e) A charity trustee or connected person may receive rent for premises let by the trustee or connected person to the CIO. The amount of the rent and the other terms of the lease must be reasonable and proper. The charity trustee concerned must withdraw from any meeting at which such a proposal or the rent or other terms of the lease are under discussion.

(f) A charity trustee or connected person may take part in the normal trading and fundraising activities of the CIO on the same terms as members of the public.

(3) Payment for supply of goods only – controls

The CIO and its charity trustees may only rely upon the authority provided by sub-clause (2)(c) of this clause if each of the following conditions is satisfied:

(a) The amount or maximum amount of the payment for the goods is set out in a written agreement between the CIO and the charity trustee or connected person supplying the goods (“the supplier”).

(b) The amount or maximum amount of the payment for the goods does not exceed what is reasonable in the circumstances for the supply of the goods in question.

(c) The other charity trustees are satisfied that it is in the best interests of the CIO to contract with the supplier rather than with someone who is not a charity trustee or connected person. In reaching that decision the charity trustees must balance the advantage of contracting with a charity trustee or connected person against the disadvantages of doing so.

(d) The supplier is absent from the part of any meeting at which there is discussion of the proposal to enter into a contract or arrangement with him or her or it with regard to the supply of goods to the CIO.

(e) The supplier does not vote on any such matter and is not to be counted when calculating whether a quorum of charity trustees is present at the meeting.

(f) The reason for their decision is recorded by the charity trustees in the minute book.

(g) A majority of the charity trustees then in office are not in receipt of remuneration or payments authorised by clause 6.

(4)       In sub-clauses (2) and (3) of this clause:

  • “The CIO” includes any company in which the CIO:

                        (i) holds more than 50% of the shares; or

(ii) controls more than 50% of the voting rights
attached to the shares; or

(iii) has the right to appoint one or more directors to the
board of the company;

  • “Connected person” includes any person within the definition set out in clause 29 (Interpretation).

  1. Conflicts of interest and conflicts of loyalty

A charity trustee must:

(1) declare the nature and extent of any interest, direct or indirect, which he or she has in a proposed transaction or arrangement with the CIO or in any transaction or arrangement entered into by the CIO which has not previously been declared; and

(2) absent himself or herself from any discussions of the charity trustees in which it is possible that a conflict of interest will arise between his or her duty to act solely in the interests of the CIO and any personal interest (including but not limited to any financial interest).

Any charity trustee absenting himself or herself from any discussions in accordance with this clause must not vote or be counted as part of the quorum in any decision of the charity trustees on the matter.

  1. Liability of members to contribute to the assets of the CIO if it is wound up

If the CIO is wound up, the members of the CIO have no liability to contribute to its assets and no personal responsibility for settling its debts and liabilities.

  1. Charity trustees

 

(1) Functions and duties of charity trustees

 

The charity trustees shall manage the affairs of the CIO and may for that purpose exercise all the powers of the CIO. It is the duty of each charity trustee:

(a) to exercise his or her powers and to perform his or her functions in his or her capacity as a trustee of the CIO in the way he or she decides in good faith would be most likely to further the purposes of the CIO; and

(b) to exercise, in the performance of these functions, such care and skill as is reasonable in the circumstances having regard in particular to:

(i) any special knowledge or experience he or she has or holds himself or herself out as having; and,

(ii) if he or she acts as a charity trustee of the CIO in the course of a business or profession, to any special knowledge or experience that it is reasonable to expect of a person acting in the course of that kind of business and profession.

(2)       Eligibility for trusteeship

(a)  Every trustee must be a natural person.

(b)  No individual may be appointed as a charity trustee of the CIO:

– if he or she is under the age of 18 years; or

– if he or she would automatically cease to hold office under the provisions of clause 12, (1) (e); or

  • No one is entitled to act as a charity trustee whether on appointment or on any re-appointment until he or she has expressly acknowledged, in whatever way the charity trustees decide, his or her acceptance of the office of charity trustee.

(3)       Number of charity trustees

There must be at least 3 charity trustees. If the number falls below this minimum, the remaining trustee or trustees may act only to call a meeting of the charity trustees, or appoint a new charity trustee.

(4)       First charity trustees

The first charity trustees are as follows and are appointed for the term indicated against their name:

  1. Name: Paul Henry, 4 years

DoB: 24.08.1958

Occupation: Charted Building Surveyor

Email: ccc.hydrotherapy@gmail.com

Mobile: 07973 383063

 

  1. Name: Andrew Carter, 4 years

DoB: 15.12.1960

Occupation: Former chief executive of Royal London Asset Management, Retired

Email: ccc.hydrotherapy@gmail.com

Mobile: 07367 505609

  1. Name: Steven Sears, 4 years

DoB: 03.02.1962

Occupation: Owner, Property Services Company, Qualified Hypnotherapist

Email: ccc.hydrotherapy@gmail.com

Mobile: 07976 290377

 

  1. Name: Leora Zehavi, 4 years

DoB: 10.01.1965

Occupation: Family and Systemic Psychotherapist

Email: ccc.hydrotherapy@gmail.com

Mobile: 07956 115912

  1. Appointment of future charity trustees

 

(a) Apart from the first charity trustees, every appointed trustee must be appointed for a term of at least 2 years by resolution passed at a properly convened meeting of the charity trustees.

(b) In selecting individuals for appointment as appointed charity trustees, the charity trustees must have regard to the skills, knowledge and experience needed for the effective administration of the CIO.

  1. Information for new charity trustees

The charity trustees will make available to each new charity trustee, on or before his or her first appointment:

(a) a copy of the current version of this constitution; and

(b) a copy of the CIO’s latest Trustees’ Annual Report and statement of accounts.

  1. Retirement and removal of charity trustees

(1) A charity trustee ceases to hold office if he or she:

(a) retires by notifying the CIO in writing (but only if enough charity trustees will remain in office when the notice of resignation takes effect to form a quorum for meetings);

(b) is absent without the permission of the charity trustees from all their meetings held within a period of six months and the trustees resolve that his or her office be vacated;

(c) dies;

(d) in the written opinion, given to the company, of a registered medical practitioner treating that person, has become physically or mentally incapable of acting as a trustee and may remain so for more than three months;

(e) is disqualified from acting as a charity trustee by virtue of sections 178-180 of the Charities Act 2011 (or any statutory re-enactment or modification of that provision).

(2) Any person retiring as a charity trustee is eligible for reappointment.

  1. Taking of decisions by charity trustees

Any decision may be taken either:

(1) at a meeting of the charity trustees; or

(2) by resolution in writing or electronic form agreed by all of the charity trustees, which may comprise either a single document or several documents containing the text of the resolution in like form to each of which one or more charity trustees has signified their agreement.

  1. Delegation by charity trustees

(1) The charity trustees may delegate any of their powers or functions to a committee or committees, and, if they do, they shall determine the terms and conditions on which the delegation is made. The charity trustees may at any time alter those terms and conditions, or revoke the delegation.

(2) This power is in addition to the power of delegation in the General Regulations and any other power of delegation available to the charity trustees, but is subject to the following requirements:

(a) committee may consist of two or more persons, but at least one member of each committee must be a charity trustee;

(b) the acts and proceedings of any committee must be brought to the attention of the charity trustees as a whole as soon as is reasonably practicable; and

(c) the charity trustees shall from time to time review the arrangements which they have made for the delegation of their powers.

  1. Meetings of charity trustees

(1) Calling meetings

(a) Any charity trustee may call a meeting of the charity trustees.

(b) Subject to that, the charity trustees shall decide how meetings are to be called, and what notice is required.

            (2) Chairing of meetings

The charity trustees may appoint one of their number to chair their meetings and may at any time revoke such appointment. If no-one has been so appointed, or if the person appointed is unwilling to preside or is not present within 10 minutes after the time of the meeting, the charity trustees present may appoint one of their
selves to chair that meeting.

            (3) Procedure at meetings

(a) No decision shall be taken at a meeting unless a quorum is present at the time when the decision is taken. The quorum is two charity trustees, or the number nearest to one third of the total number of charity trustees, whichever is greater, or such larger number as the charity trustees may decide from time to time. A charity trustee shall not be counted in the quorum present when any decision is made about a matter upon which he or she is not entitled to vote.

(b) Questions arising at a meeting shall be decided by a majority of those eligible to vote.

(c) In the case of an equality of votes, the person who chairs the meeting shall have a second or casting vote.

(4) Participation in meetings by electronic means

(a) A meeting may be held by suitable electronic means agreed by the charity trustees in which each participant may communicate with all the other participants.

(b) Any charity trustee participating at a meeting by suitable electronic means agreed by the charity trustees in which a participant or participants may communicate with all the other participants shall qualify as being present at the meeting.

(c) Meetings held by electronic means must comply with rules for meetings, including chairing and the taking of minutes.

  1. Membership of the CIO

(1) The members of the CIO shall be its charity trustees for the time being. The only persons eligible to be members of the CIO are its charity trustees. Membership of the CIO cannot be transferred to anyone else.

  • Any member and charity trustee who ceases to be a charity trustee automatically ceases to be a member of the CIO.

  1. Decisions which must be made by the members of the CIO

(1) Any decision to.

(a) amend the constitution of the CIO;

(b) amalgamate the CIO with, or transfer its undertaking to, one or more other CIOs, in accordance with the Charities Act 2011; or

  • wind up or dissolve the CIO (including transferring its business to any other charity) must be made by a resolution of the members of the CIO (rather than a resolution of the charity trustees).

(2) Decisions of the members may be made either:

(a) by resolution at a general meeting; or

(b) by resolution in writing, in accordance with sub-clause (4) of this clause.

(3) Any decision specified in sub-clause (1) of this clause must be made in accordance with the provisions of clause (27) (amendment of constitution), clause (28) (Voluntary winding up or dissolution), or the provisions of the Charities Act 2011, the General Regulations or the Dissolution Regulations as applicable. Those provisions require the resolution to be agreed by a 75% majority of those members voting at a general meeting, or agreed by all members in writing.

(4) Except where a resolution in writing must be agreed by all the members, such a resolution may be agreed by a simple majority of all the members who are entitled to vote on it. Such a resolution shall be effective provided that:

(a) a copy of the proposed resolution has been sent to all the members eligible to vote; and

(b) the required majority of members has signified its agreement to the resolution in a document or documents which are received at the principal office within the period of 28 days beginning with the circulation date. The document signifying a member’s agreement must be authenticated by their signature, by a statement of their identity accompanying the document, or in such other manner as the CIO has specified.

The resolution in writing may comprise several copies to which one or more members has signified their agreement. Eligibility to vote on the resolution is limited to members who are members of the CIO on the date when the proposal is first circulated.

  1. General meetings of members

(1) Calling of general meetings of members

 

The charity trustees may designate any of their meetings as a general meeting of the members of the CIO. The purpose of such a meeting is to discharge any business which must by law be discharged by a resolution of the members of the CIO as specified in clause 17 (Decisions which must be made by the members of the CIO).

(2) Notice of general meetings of members

(a) The minimum period of notice required to hold a general meeting of the members of the CIO is 14 days.

(b) Except where a specified period of notice is strictly required by another clause in this constitution, by the charities Act 2011 or by the General Regulations, a general meeting may be called by shorter notice if it is so agreed by a majority of the members of the CIO.

(c) proof that an envelope containing a notice was properly addressed, prepaid and posted; or that an electronic form of notice was properly addressed and sent, shall be conclusive evidence that the notice was given. Notice shall be deemed to be given 48 hours after it was posted or sent.

(3) Procedure at general meetings of members

The provisions in clause 15 (2)-(4) governing the chairing of meetings, procedure at meetings and participation in meetings by electronic means apply to any general meeting of the members, with all references to trustees to be taken as references to members.

  1. Saving provisions

(1) Subject to sub-clause (2) of this clause, all decisions of the charity trustees, or of a committee of charity trustees, shall be valid notwithstanding the participation in any vote of a charity trustee:

(a) who was disqualified from holding office;

(b) who had previously retired or who had been obliged by the constitution to vacate office;

(c) who was not entitled to vote on the matter, whether by reason of a conflict of interest or otherwise;

if, without the vote of that charity trustee and that charity trustee being counted in the quorum, the decision has been made by a majority of the charity trustees at a quorate meeting.

(2) Sub-clause (1) of this clause does not permit a charity trustee to keep any benefit that may be conferred upon him or her by a resolution of the charity trustees or of a committee of charity trustees if, but for sub-clause (1), the resolution would have been void, or if the charity trustee has not complied with clause 7 (Conflicts of interest).

  1. Execution of documents

(1) The CIO shall execute documents either by signature or by affixing its seal (if it has one)

(2) A document is validly executed by signature if it is signed by at least two of the charity trustees.

(3) If the CIO has a seal:

(a) It must comply with the provisions of the General Regulations; and

(b) the seal must only be used by the authority of the charity trustees or of a committee of charity trustees duly authorised by the charity trustees. The charity trustees may determine who shall sign any document to which the seal is affixed and unless otherwise so determined it shall be signed by two charity trustees.

  1. Use of electronic communications

 

The CIO will comply with the requirements of the Communications Provisions of the General Regulations and in particular:

(a) the requirement to provide within 21 days to any member on request a hard copy of any document or information sent to the member otherwise than in hard copy form;

(b) any requirement to provide information to the Commission in a particular form or manner.

  1. Keeping of registers

 

The CIO must comply with its obligations under the General Regulations in relation to the keeping of, and provision of access to, a combined register of its members and charity trustees.

  1. Minutes

 

The charity trustees must keep minutes of all:

(1) appointments of officers made by the charity trustees;

(2) proceedings at general meetings of the CIO;

(3) meetings of the charity trustees and committees of charity trustees including:

(a) the names of the trustees present at the meeting;

(b) the decisions made at the meetings; and

(c) where appropriate the reasons for the decisions;

(d) decisions made by the charity trustees otherwise than in meetings.

  1. Accounting records, accounts, annual reports and returns, register maintenance

(1) The charity trustees must comply with the requirements of the Charities Act 2011 with regard to the keeping of accounting records, to the preparation and scrutiny of statements of account, and to the preparation of annual reports and returns. The statements of account, reports and returns must be sent to the Charity Commission, regardless of the income of the CIO, within 10 months of the financial year end.

(2) The charity trustees must comply with their obligation to inform the Commission within 28 days of any change in the particulars of the CIO entered on the Central Register of Charities.

  1. Rules

 

The charity trustees may from time to time make such reasonable and proper rules or byelaws as they may deem necessary or expedient for the proper conduct and management of the CIO, but such rules or byelaws must not be inconsistent with any provision of this constitution.  Copies of any such rules or byelaws currently in force must be made available to any member of the CIO on request.

  1. Disputes

If a dispute arises between members of the CIO about the validity or propriety of anything done by the members under this constitution, and the dispute cannot be resolved by agreement, the parties to the dispute must first try in good faith to settle the dispute by mediation before resorting to litigation.

  1. Amendment of constitution

 

As provided by sections 224-227 of the Charities Act 2011:

(1) This constitution can only be amended:

(a) by resolution agreed in writing by all members of the CIO; or

(b) by resolution passed by a 75% majority of those voting at a general meeting of the members of the CIO called in accordance with clause 18 (General meetings of members)

(2) Any alteration of clause 3 (Objects) clause 28 (Voluntary winding up or dissolution), this clause, or of any provision where the alteration would provide authorisation for any benefit to be obtained by charity trustees or members of the CIO or persons connected with them, requires the prior written consent of the Charity Commission.

(3) No amendment that is inconsistent with the provisions of the Charities Act 2011 or the General Regulations shall be valid.

(4) A copy of every resolution amending the constitution, together with a copy of the CIO’s constitution as amended must be sent to the Commission by the end of a period of 15 days beginning with the date of passing of the resolution, and the amendment does not take effect until it has been recorded in the Register of Charities.

  1. Voluntary winding up or dissolution

(1) As provided by the Dissolution Regulations, the CIO may be dissolved by resolution of its members. Any decision by the members to wind up or dissolve the CIO may only be made:

(a) at a general meeting of the members of the CIO called in accordance with clause 18 (General meetings of members), of which not less than 14 days’ notice has been given to those eligible to attend and vote:

(i) by resolution passed by a 75% majority of those voting; or

(ii) by a resolution passed by decision taken without a vote and with any expression of dissent in response to the question put to the general meeting; or

(b) by a resolution agreed in writing by all members of the CIO.

(2) Subject to the payment of all the CIO’s debts:

(a) Any resolution for the winding up of the CIO, or for the dissolution of the CIO without winding up, may contain a provision directing how any remaining assets of the CIO shall be applied.

(b) If the resolution does not contain such a provision, the charity trustees must decide how any remaining assets of the CIO shall be applied.

(c) In either case the remaining assets must be applied for charitable purposes the same as or similar to those of the CIO.

(3) The CIO must observe the requirements of the Dissolution Regulations in applying to the Commission for the CIO to be removed from the register of charities, and in particular:

(a) the charity trustees must send with their application to the Commission:

(i) a copy of the resolution passed by the members of the CIO;

(ii) a declaration by the charity trustees that any debts and other liabilities of the CIO have been settled or otherwise provided for in full; and

(b) the charity trustees must ensure that a copy of the application is sent within seven days to every member and employee of the CIO, and to any charity trustees of the CIO who was not privy to the application.

  • If the CIO is wound up or dissolved in any other circumstances, the provisions of the Dissolution Regulations must be followed.

  1. Interpretation

(In this constitution)”Connected person” means:

(a) a child, parent, grandchild, grandparent, brother or sister of the charity trustee;

(b) the spouse or civil partner of the charity trustee or of any person falling within sub-clause (a) above;

(c) a person carrying on business in partnership with the charity trustee or with any person falling within sub-clause (a) or (b) above;

(d) an institution which is controlled-

(i) by the charity trustee or any connected person falling within sub-clause (a), (b), or (c) above; or

(ii) by two or more persons falling within sub-clause (d) (i), when taken together

(e) a body corporate in which –

(i) the charity trustee or any connected person falling within sub-clauses (a) to (c) has a substantial interest; or

(ii) two or more persons falling within sub-clause (e)(i) who, when taken together, have a substantial interest.

Section 118 of the Charities Act 2011 applies for the purposes of interpreting the terms used in this constitution.

 

“General Regulations” means the Charitable Incorporated Organisations (General) Regulations 2012

“Dissolution Regulations” means the Charitable Incorporated Organisations (Insolvency and Dissolution) Regulations 2012

The “Communications Provisions” means the Communications Provisions in [Part 10, Chapter 4] of the General Regulations.

“Charity trustee” means a charity trustee of the CIO.

A “poll” means a counted vote or ballot, usually (but not necessarily) in writing.

Charity Governance Code:

A tool to help trustees and leadership achieve and maintain governance.

“some elements of the code will be a stretch for many charities to achieve. This is intention: we want the code to be a tool for continuous improvement towards the highest standards.”

To use the code effectively- regularly revisit and reflect on its principles.

It’s important that trustees discuss the Code’s principles and recommended practice and make well-considered decisions about how these should be applied in their charity.

Comply or explain: A way for all trustees to engage with the code and explain actions.

“Charities that adopt the code are encouraged to publish a brief statement in their annual report explaining their use of the code.”- short narrative.

The 7 Principles:

  1. Organisational purpose:

Board is clear about the charity aims and ensures that they are being delivered effectively and sustainably.

  • board core role is a focus on strategy, performance, and assurance.
  • charities exist to fulfil their charitable purposes.
  • board have a shared understanding and commitment to the charity.
  • board can demonstrate the effectiveness of the charity in its achievement of purpose and outcome.
  • reviews the external environment- ensuring the purpose of the charity remains relevant and valid.
  • board has clear desired outputs, outcomes and impacts.
  • all trustees are able to explain the charity’s public benefit.
  • board evaluates the charity’s impact, outputs and outcomes regularly.
  • analysis of the external environment.
  • trustees consider the benefits and risks of partnership working, merger or dissolution if other organisations are fulfilling similar charitable purposes more effectively and/ or if the charity’s viability is uncertain.
  • recognition of the broader responsibilities towards the community stakeholders.
  1. Leadership

an effective board is leading the charity by providing strategic leadership in line with the charity’s aims and values.

  • accept collective responsibility.
  • board makes sure that the charity’s values are reflected in action and leadership style.
  • ensuring proper arrangement for their appointment.
  • formal recordings of board functions.
  • role descriptions that define responsibilities for all trustees and differentiate them with that of the chair.
  • where the board has agreed to establish a formally constituted subsidiary organisation.
  • board recognises and respects and welcomes diversity.
  1. Integrity

Board acting with integrity, adopting the values, and creating a culture which helps achieve the organisations charitable purposes. Showing awareness of the importance of public confidence and trust in charities and for trustees to undertake their duties accordingly.

  • reflects the charity ethics and values in everything it does.
  • charity purpose is for public benefit.
  • safeguards and promotes charity reputation.
  • action and decisions of the board are consistent with charity values.
  • trustees adopt and follow a suitable code of conduct.
  • board ensures the charity follows the law.
  • establish and regularly review safeguarding policies and procedures.
  • trustees and board disclose any conflicts with charity’s governing document.
  1. Decision-making, risk, and control

Board ensuring that all decisions are informed and timely. Effective delegation, control and risk assessment and management systems are established.

  • Trustees must identify and assess risks and opportunities for the organisation to explore, along with proposing a point of action.
  • Board is clear that its focus is on strategy, performance and assurance rather than the operational matters.
  • “The board has a sound decision-making and monitoring framework which helps the organisation deliver its charitable purposes.”
  • Recommended: The committee membership is refreshed regularly and does not rely too much on specific people.
  • Regular checks that the charity’s key policies and procedures support the charity’s aims.
  • Managing and monitoring organisational performance.
  • “board regularly considers information from other similar organisations to compare or benchmark the organisations performance.”
  • Regular reviews the of the charity significant risks and added risks and makes plan to mitigate or response to such risks.
  1. Board effectiveness:

Board works as an effective team- providing a balance of skills, experience, background, and knowledge.

(If CCC, are looking for additional trustees, we should be looking at those with fundraising experience)

  • Collective and confident decisions made by the board.
  • “The search for new trustees is carried out, and appointments or nominations for election are made, on merit, against objective criteria and considering the benefits of diversity. The board regularly looks at what skills it has and needs, and this affects how new trustees are found.” – trustees are appointed for an agreed length of time.
  1. Equality, Diversity, and Inclusion

Board approach ensures the inclusion and acceptance of others supporting its effectiveness, leadership and decision making.

  • Recognising and addressing any imbalances of power, opportunity and perspective helps in making sure a charity achieves its aims.
  • Principles of equality, diversity and inclusion are embedded in the organisation.
  • Assessing understanding of systems and culture- the definition of these terms is important for the charity.
  • Practice- the diversity of trustee’s background, any bias in trustee recruitment, how people that the charity is serving are included in decision making.
  • Setting context specific and realistic plans and targets.
  • “the board periodically takes part in learning and or reflection about equality, diversity and inclusion and understands its responsibilities in this area.”
  1. Openness and Accountability

the board leads the organisation in being transparent and accountable.

Could join a coalition of smaller charities. (p6)

  • Board makes sure a strategy is in place to ensure regular and effective communication with stakeholders about the charity purpose, values, and work.
  • Developing a culture of openness- reports on the mixed feedback they have received and how it has helped them grow, the way complaints are handled, clarity in policies on who can become a member, membership records, and informs members on the charity’s work.

All trustees: committed to the value and vision of the charity, recognise that the charity’s benefit is an ongoing requirement, understand their roles and legal responsibilities, having read and understood the charity commission guidance and their charity’s governing document, committed to good governance.

CONTINUING COMMUNITY CARE

Registered Charity (1204035)

ABUSE & SAFEGUARDING ADULTS POLICY & PROCEDURES

  • CONTEXT

This policy is compliant with the Health and Care Act 2022, London Borough of Croydon’s Multi-Agency Adult Protection Policy, Guidelines and Procedures and General Data Processing Regulations 2018.

The term ‘staff’ includes those who are paid to work for Continuing Community Care and volunteers

1.1     Section 42 of the Health and Care Act 2022 creates a statutory duty for Local Authorities to make enquiries to decide whether any action should be taken when there are concerns that an adult;

  • has care and support needs and
  • is experiencing, or is at risk of, abuse or neglect and
  • as a result of those needs is unable to protect himself or herself against the abuse or neglect or the risk of it.
  • ‘Care and support needs’ are defined as;
  • Getting enough to eat
  • Maintaining personal hygiene
  • Managing toilet needs
  • Being appropriately clothed
  • Being safe at home
  • Maintaining a habitable home environment
  • Developing and maintaining family or other personal relationships
  • Accessing work, training, education or volunteering
  • Making use of necessary facilities or services in the local community, including public transport, and recreational facilities or services
  • Carrying out any caring responsibilities for a child or another person.

1.2     ‘Abuse’ is defined as;

Type Examples
Physical Physical contact that harms a person or is likely to cause them pain or distress, misuse of medication or restraint.
Sexual Forcing, coercing or attempting to engage in any sexual activity with a person who does not or cannot consent.  This also includes indirect acts such as making a person witness sexual activities or sexual remarks.
Psychological Threats of harm, intimidation, coercion, harassment, bullying, statements intended to cause fear or distress.
Financial Theft, fraud, exploitation, pressure to sign financial documents such as wills or power of attorney, using a person’s property without their consent.
Neglect Ignoring basic physical and emotional needs, including access to food, warmth, bathing, clean clothing, medication.   Failure to follow professional recommendations on behalf of another person.
Discriminatory Disadvantaging a person on the basis of personal characteristics, such as age, gender, sexual orientation, gender and gender identity, disability, ethnicity or faith.
Institutional Rigid organisational cultures which favour staff convenience or wellbeing over the needs of the people who use the service.

  • In addition to these types of abuse, the Health and Care Act also creates a duty for the Local Authority to consider the safety and well-being of individuals at risk of;
  • domestic abuse
  • forced marriage
  • so called “honour-based” violence
  • modern slavery
  • self-neglect

PREVENTION

2.1       Prevention is a key safeguarding principle under the Health and Care Act.  In order to safeguard people who use our services, Continuing Community Care will,

  • Ensure all staff have a DBS certificate.
  • Ensure staff are trained in recognising abuse and responding to allegations, suspicions or incidents.
  • Ensure staff are aware of their individual responsibilities to report concerns of abuse.
  • Ensure risk assessment processes are utilised specifically to prevent staff from personal benefit when working with members and their carers/family members and friends.
  • Respond to any allegations against staff fairly and implement any necessary disciplinary procedures.
  • Take seriously disclosures made by members, regardless of their mental capacity or perceived learning disability.
  • Additional safeguards are required for the finances of members given that staff may be requested to support them with this. Any transactions undertaken must be with the express consent of the member or that of their financial representative.  All transactions made on behalf of a member must be documented.  Receipts for all money spent will be kept by the charity book keeper and administrative team for monitoring purposes.
  • Records relating to the financial matters of members must be kept secure and only shared with the express consent of the member for the purposes of debt counselling or assistance with managing money.
  • Staff are not permitted to accept money or gifts from members, their carers or family members and friends.

3         CONSENT AND CONFIDENTIALITY

3.1       ‘Making Safeguarding Personal’ requires that the adult (member) at risk is informed of concerns about their safety and is actively involved in decisions about these, including the decision whether or not to refer on to other services.  This must recognise that individuals sometimes have complex interpersonal relationships and may be ambivalent, unclear or unrealistic about their personal circumstances.

3.2      Where a person cannot give meaningful consent due to limited capacity (e.g. through having a learning disability or mental health difficulty), a referral can be made in their best interests.

3.3       A referral can also be made without the adult’s consent where other people may be at risk (‘public interest’) or where the member of staff feels that there is immediate significant risk to the adult’s physical safety or where seeking consent from them is likely to increase risk.  Where a referral on to external agencies is made without the adult’s consent, the reasons for this should be clearly recorded.

3.4      It is inappropriate to give assurances of absolute confidentiality in response to disclosures of abuse, particularly where other people may be at risk.

4         PROCEDURES FOR REPORTING ABUSE

4.1       Every staff member who witnesses, learns of or is concerned about a potential abuse must report it to the manager, or in the absence of a manager to the Chief Executive Officer.

4.2      When a criminal offence may have been committed, the adult is in immediate danger or urgent medical attention is required, the staff member must immediately contact police and or other appropriate emergency services.

4.3      Referral must be made to the Duty Care Manager in the appropriate Care Management Team within Croydon Adult Social Care the same working day.  Out of hours concerns should be passed to the Emergency Duty Team.  referral.team2@croydon.gov.uk 020 8726 6500

4.4       Staff may be required to provide further information or undertake further actions as part of the Local Authority’s safeguarding enquiries.

4.5       This policy is consistent with the London Borough of Croydon’s Multi-Agency Adult Protection Policy, Guidelines and Procedures.

Equality, diversity and inclusion policy

Continuing Community Care is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

The organisation – in providing goods and/or services and/or facilities – is also committed against unlawful discrimination of customers or the public.

Our policy’s purpose

This policy’s purpose is to:

  1. Provide equality, fairness and respect for all in our employment, whether temporary, part-time or full-time
  2. Not unlawfully discriminate because of the Equality Act 2010 protected characteristics of:
  • age
  • disability
  • gender reassignment
  • marriage and civil partnership
  • pregnancy and maternity
  • race (including colour, nationality, and ethnic or national origin)
  • religion or belief
  • sex
  • sexual orientation
  1. Oppose and avoid all forms of unlawful discrimination. This includes in:
  • pay and benefits
  • terms and conditions of employment
  • dealing with grievances and discipline
  • dismissal
  • redundancy
  • leave for parents
  • requests for flexible working
  • selection for employment, promotion, training or other developmental opportunities

Our commitments

The organisation commits to:

  1. Encourage equality, diversity and inclusion in the workplace as they are good practice and make business sense
  2. Create a working environment free of bullying, harassment, victimisation and unlawful discrimination, promoting dignity and respect for all, and where individual differences and the contributions of all staff are recognised and valued.

    This commitment includes training managers and all other employees about their rights and responsibilities under the equality, diversity and inclusion policy. Responsibilities include staff conducting themselves to help the organisation provide equal opportunities in employment, and prevent bullying, harassment, victimisation and unlawful discrimination.

    All staff should understand they, as well as their employer, can be held liable for acts of bullying, harassment, victimisation and unlawful discrimination, in the course of their employment, against fellow employees, customers, suppliers and the public

  3. Take seriously complaints of bullying, harassment, victimisation and unlawful discrimination by fellow employees, customers, suppliers, visitors, the public and any others in the course of the organisation’s work activities.

    Such acts will be dealt with as misconduct under the organisation’s grievance and/or disciplinary procedures, and appropriate action will be taken. Particularly serious complaints could amount to gross misconduct and lead to dismissal without notice.

    Further, sexual harassment may amount to both an employment rights matter and a criminal matter, such as in sexual assault allegations. In addition, harassment under the Protection from Harassment Act 1997 – which is not limited to circumstances where harassment relates to a protected characteristic – is a criminal offence.

  4. Make opportunities for training, development and progress available to all staff, who will be helped and encouraged to develop their full potential, so their talents and resources can be fully utilised to maximise the efficiency of the organisation.
  5. Make decisions concerning staff being based on merit (apart from in any necessary and limited exemptions and exceptions allowed under the Equality Act).
  6. Review employment practices and procedures when necessary to ensure fairness, and also update them and the policy to take account of changes in the law.
  7. Monitor the make-up of the workforce regarding information such as age, sex, ethnic background, sexual orientation, religion or belief, and disability in encouraging equality, diversity and inclusion, and in meeting the aims and commitments set out in the equality, diversity and inclusion policy.

    Monitoring will also include assessing how the equality, diversity and inclusion policy, and any supporting action plan, are working in practice, reviewing them annually, and considering and taking action to address any issues.

    Agreement to follow this policy

The equality, diversity and inclusion policy is fully supported by senior management and has been agreed with the organisations Trustees and Committee members.

Terms and Conditions for Aquafit & Aquarobics

As from 1st September 2024

Allocated spaces are secured by a payment of £42.00-£52.50 a month for Aquafit and £44-£55 for Aquarobics, payment is required within the first 2 weeks of the month.

Please be reminded that clients are paying for their slot, therefore, a payment must be made regardless of how many days you can attend during any given month.

Non-payment after 2-weeks may result in your place being offered to another client. After 3 weeks of non-payment clients will be removed from the register.

Should you be unable to attend on an evening for which you have already paid, we are very sorry but payment cannot be transferred or refunded.

We are also unable to offer clients a session on another day, if you are unable to attend your pre-booked day.

Unable to attend for a month or more, unfortunately, we will no longer be excepting half payments to save a client’s slot when away for a month or more, full payment is required for all slots.

Clients unable to attend due to extenuating circumstances i.e. hospitalised should speak with Paul Carr, Alecia Roach, or Bridget West for advice and direction.

Whilst we understand that circumstances are sometimes out of one’s control for example colds and flu, unfortunately we are unable to provide Aqua-fit & Aquarobic sessions in any other way.

Payment Methods

Clients have two payment options, bank transfer or credit/debit card via PayPal-Zettle card reader.

Option 1. Bank transfer (no charge to the client) detail below

Option 2. Credit/Debit Card (£1 charge per transaction)

Details for bank transfers…

Name: Continuing Community Care

Bank: Nat West Business Account

Account Number: 65520823

Sort Code: 51-50-02

Registered Charity Details:

CONTINUING COMMUNITY CARE

Registration Number – 1204035

1 Coombe House
Coombe Road
Croydon
Surrey
CR0 5RD

Phone: 07950176113

Email: continuingcommunitycare@gmail.com or ccc.hydrotherapy@gmail.com

CCC Cookie Policy

By accessing and using our websites or other services, you are agreeing to the terms of the following policy.

Cookies

We use cookies on our website for a variety of reasons which you can learn about below. The cookies we use do not store personally identifiable information, nor can they harm your computer. We want our website to be informative, personal, and as user-friendly as possible, and cookies help us to achieve that goal.

Unless you have adjusted your browser settings (where possible) to refuse cookies, our systems will issue cookies as soon you visit our website. If you have switched off cookies then some of the functionality of our services may not be available to you.

What are cookies?

Cookies are created when you visit a website or other supported service. They are commonly used to support website functionality, improve the user’s browsing experience, and provide more information about the user’s experience and interests. This information is generally used to make content and services more relevant and useful during future visits.

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. It contains some anonymous information such as a unique identifier, the site name, and random digits and numbers. Cookies allow a website to remember things like your preferences, or what’s in your shopping basket.

For more details about cookies and details of how to delete and disable cookies you can visit www.aboutcookies.org. For more information, including how to turn off cookies, see below.

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it or you can refuse cookies altogether. You can also delete cookies that have already been set. Please refer to the help function within your browser for specific instructions.

How does this website use cookies?

The cookies set by this website fall into the following categories.

Strictly Necessary

These cookies are essential to ensure that you can navigate and use all features of the site. This includes browsing pages, remembering your preferences, saving favourite images, secure registration, placing orders, and other essential features. These cookies don’t gather any information about you that could be used for marketing or remembering where you’ve been on the Internet.

 

Performance

These cookies allow the website to deliver a better browsing experience. They collect information about your website usage, such as the pages you visit, or if you experience any errors. These cookies don’t collect any information that could identify you – all the information collected is anonymous and is only used to help us improve how the website works.

Functionality

Functionality cookies are used to provide services, or to remember settings to improve your visit. We use them for remembering settings you’ve applied, showing you when you’re logged in to the website, saving your favourite images, and so on.

Targeting

Targeting cookies are linked to services provided by third parties. These include ‘Like’ buttons and ‘Share’ buttons used by services like Facebook, Google+, Twitter, Pinterest, and others. The third party provides these services in return for recognising that you have visited our website.

Additionally, the website may use Google Analytics or Stat Counter services to analyse the use of this website. These services generate statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. You can view privacy policies for Google Analytics or Stat Counter on their respective websites.

www.continuingcommunitycare.org

www.ccc-hydrotherapy.org

Registered Charity Details:

CONTINUING COMMUNITY CARE

Registration Number – 1204035

1 Coombe House
Coombe Road
Croydon
Surrey
CR0 5RD

Phone: 07950176113

Email: continuingcommunitycare@gmail.com or ccc.hydrotherapy@gmail.com

CCC Privacy Policy

CCC is committed to protecting your privacy. Our privacy policy indicates to you what information we collect about you and how we use it. By using our services, in any capacity, you agree to the collection and use of information in accordance with this policy. We use your Personal Information for providing and improving our services to you.

Computer browsing information – Log data:

We do not store any of your browsing history when you are viewing our website.

Purchases on our website:

When you make a purchase on ccc-hydrotherapy.org your order details are stored on our secure back frame portal. We are able to track your order and ensure it is completed or not. In the instance of an incomplete order we may use your personal details to contact you and assist you in completing your purchase.

Information Collection and how we use it:

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This personal information may include, but is not limited to, your email address, name, phone number, postal address or other contact information.

Third Party Service Providers:

We may employ third party companies and/or individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services or to assist us in analysing how our Service is used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Website Links:

Our website Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site and therefore their relevant privacy policy.

Marketing Opt-in:

By providing your details via the CCC website or by purchasing CCC Courses or Products, you are agreeing to receive marketing emails related to CCC Courses, Services and/or Products. You will be able to opt-out of emails at any time by contacting us.

Web based request forms:

When you fill out the forms on our website (ccc-hydrotherapy.org), we store the data you send us. We may use this information to improve customer service and for marketing purposes. This data is NOT passed on to any third-party organisations and resides in secure web-based database.

In clinic forms:

When you visit any of our premises for a 1:1 session you will fill out a standardised registration form. This form will collect the following details:

  • Name
  • Address
  • Date of Birth
  • Telephone Number
  • Email address
  • GP details
  • Private medical Insurance (PMI) details (if applicable)

The purpose of this information is to allow your clinician to ensure they manage your case with the relevant due care and consideration for your age, your requirements and your program. The PMI details are used to bill your insurer as appropriate or to communicate directly with them if appropriate. None of your information is passed to a third party unless under your explicit consent to release details.

Your PMI may ask for reports of your sessions but this will only occur with your consent.

You may request us to write a letter to a school, a consultant or another person of interest to you. In doing so we will use your name, DOB and relevant medical details on that letter. You will also receive a copy of the letter should you so choose.

E-mail use Policy:

Your email address will be added to our database and may be used for contacting you in regard to your sessions, your programs, CCC marketing campaigns, offers and other generalised information. If you do not wish to receive any of this information you can unsubscribe at any time by emailing croydontherapyclinic@gmail.com requesting this.

Lawful disclosure:

We will disclose your Personal Information where required to do so by law or in accordance with an order of a court of competent jurisdiction. We will also disclose your information if we believe that lawful disclosure is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Security:

The protection of your personal information is vitally important to us. We will strive to protect your Personal Information in all means reasonably required by us to do so. However, as no form of data transmission is 100% reliable we cannot guarantee its absolute security. Therefore, we make no warranties as to the level of security afforded to your data. We will however always act in accordance with the relevant UK and EU legislation.

Children’s Policy:

We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us.

Changes to Privacy Policy:

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Jurisdiction:

This Policy shall be governed and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Further Information:

If you have any further questions regarding our privacy policy please contact us directly.

CCC Legal Policies

By using the CCC website and accessing any and all of the contents on this site you are deemed to have entered into an agreement with CCC and are therefore bound by the terms set out below.

Intellectual Property:

The contents, design, images, blogs, back frame and underlying code of this web site remain the intellectual property of CCC at all times. You, or any other company linked to the user accessing the site and its contents, may not use or reproduce the content on this web site for any reason without express written permission from the CEO or CCC Trustees. No other members of  the CCC team has the authority to allow use of the contents on ccc-hydrotherapy.org.

Changes to www.ccc-hydrotherapy.org:

CCC reserves the right to change, modify, suspend, add or remove portions of this web site at any time and to restrict the use and accessibility of the web site as it sees fit.

No Warranty, Disclaimer of Liability & Indemnity:

CCC makes no warranty concerning the content, products and services available on this web site. CCC Limited does not guarantee the accuracy, content, times, weights, sizes or any other element of the products and services available on this web site. In no event will CCC Limited or its suppliers be liable for direct, special, incidental, or consequential damages (including, without limitation, damages for loss of business profits, business interruption, loss of business information or other pecuniary loss) arising directly or indirectly from the use of, failure to use or reliance on this web site.

CCC and its suppliers will not be liable for any delay or failure in performance or interruption of the delivery of the content on this web site resulting directly or indirectly from any cause or circumstance beyond its or our reasonable control. This includes any natural disasters, equipment failure, electrical failure including internet access and performance, or any other governmental actions.

Jurisdiction:

This legal policy is governed by English law. The parties agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with these Terms or the legal relationship established by them, and for those purposes irrevocably submit all disputes to the jurisdiction of the English courts.

Registered Charity Details:

CONTINUING COMMUNITY CARE

Registration Number – 1204035

1 Coombe House
Coombe Road
Croydon
Surrey
CR0 5RD

Phone: 07950176113

Email: continuingcommunitycare@gmail.com or ccc.hydrotherapy@gmail.com

CONTINUING COMMUNITY CARE | Registered Charity | Registration Number 1204035.