The Charity | The Project | Our Vision.

Who we are

Name

The name of the Charitable Incorporated Organisation (“the CIO”) is Continuing Community Care

Executive Director:

Paul Carr

Email: ccc.hydrotherapy@gmail.com

Phone: 07950 176113

National location of the principal office

The principal office of the CIO is in Croydon, England

Continuing Community Care

The objects and charitable purposes of the CIO focus on improving the health and well-being of individuals in Croydon, Greater London who are dealing with long-term mental or physical illnesses. By establishing a local rehabilitation centre, the aim is to provide essential support and resources that are not typically available through local authorities.

Continuing Community Care provides specialised treatment and rehabilitation services, focusing on hydrotherapy, physiotherapy, and rehabilitation. These services are designed to enhance a clients’ ongoing treatment, promoting mobility, strength, and flexibility.

Our Vision: A State-of-the-Art Rehabilitation Centre

The establishment of a state-of-the-art rehabilitation centre in Croydon is a vital step towards enhancing the quality of life for individuals living with long-term conditions. By providing specialised hydrotherapy, physiotherapy, and rehabilitation services, this facility will serve as a crucial support system for those affected by conditions such as arthritis, fibromyalgia, Parkinson’s, and multiple sclerosis. The centre will not only complement traditional treatment regime’s but also foster a holistic approach to health and wellness, focusing on improving mobility, strength, and flexibility. With modern equipment and expert staff, the centre aims to create an inclusive environment where clients can receive personalised care tailored to their specific needs. Community engagement and collaboration with local health services will also be essential to ensure that the centre effectively addresses the needs of the community.

The rehabilitation centre will offer a range of specialised services aimed at supporting individuals with long-term conditions. These services will include:

  1. Hydrotherapy: Therapeutic exercises conducted in warm water to promote relaxation, reduce pain, and improve mobility.
  2. Physiotherapy: Personalised treatment plans focusing on restoring movement and function through aqua therapies, exercise, and education.
  3. Rehabilitation Programs: Tailored programs designed to help patients recover from surgery or manage chronic conditions, focusing on strength, flexibility, and endurance.
  4. Wellness Workshops: Educational sessions on topics like pain management, nutrition, and mental health to empower clients and enhance their overall well-being.
  5. Support Groups: Facilitated groups providing emotional support and community connections for individuals facing similar challenges.

 Services at the rehabilitation centre will be tailored to individual patient needs through a comprehensive assessment and personalised care plans. The process will involve:

  1. Initial Evaluation: Each patient will undergo an assessment by a qualified healthcare professional to understand their medical history, current condition, and specific goals.
  2. Customised Treatment Plans: Based on the evaluation, a tailored treatment plan will be developed, incorporating techniques and exercises that best suit the patient’s condition and abilities.
  3. Regular Progress Monitoring: Continuous assessments will be conducted to track progress, allowing adjustments to be made to the treatment plan as needed.
  4. Collaborative Approach: Patients will be encouraged to actively participate in their care, providing feedback and preferences to ensure the services align with their personal goals and lifestyle.

Why we want this project to happen

Research by the Croydon Long-Term Conditions Community Outreach team shows that 23% of Croydon residents live with two or more Long-Term Conditions. When left untreated these conditions can lead to complications and hospitalisation, highlighting the importance of providing support within the community (Posted Wednesday, 23 March 2022 by Olutunji Ebun-Cole).

The primary aim of the project is to create a state-of-the-art rehabilitation centre in Croydon that provides essential health and wellness services to the community. By delivering the project, we seek to:

  1. Improve Accessibility to Health Services: Ensure people in South London have access to hydrotherapy and rehabilitation facilities that are clearly limited in availability across Greater London.
  2. Promote Physical and Mental Wellbeing: Provide a space where individuals can recover, relax, and improve their physical and mental health through appropriate facilities i.e. hydrotherapy pool, sauna, gym, and meditation rooms.
  3. Support People with Disabilities and Rehabilitation Needs: Offer a fully accessible environment with amenities such as ceiling hoists, disabled-friendly toilets, and changing areas, ensuring everyone, regardless of ability, feels welcomed and supported.
  4. Foster Community Engagement: Create a hub where people can come together, share experiences, and support one another throughout their wellness journey.
  5. Encourage Long-Term Activity and Rehabilitation: Motivate participants to sustain an active lifestyle through ongoing access to fitness and therapy facilities.

What we want to achieve from delivering the project

Benefits to the People We Support

By delivering this project, individuals using the centre are likely to experience significant benefits:

  1. Improved Physical Health: The hydrotherapy pool, gym, and treatment facilities will help individuals manage pain, improve mobility, and recover from injuries or surgeries.
  2. Enhanced Mental Wellbeing: Access to relaxation spaces i.e., the sauna, meditation/recovery room, and jacuzzi will reduce stress, boost mental health, and promote holistic healing.
  3. Greater Independence:Features such as ceiling hoists, accessible toilets, and changing rooms will empower people with disabilities to use the facilities with confidence and dignity.
  4. Social Connections: The centre will provide opportunities for community interaction, reducing isolation whilst fostering a sense of belonging.

Participants may feel: 

– Empowered by the availability of resources tailored to their needs.

– Motivated to take charge of their health and wellbeing.

– A sense of relief from pain, stress, and mobility challenges.

 Encouraging Long-Term Activity 

After the project is delivered, people are likely to stay active because,

  1. Access to Onsite Facilities: The small gym, hydrotherapy pool, and fitness areas will enable regular exercise routines.
  2. Continued Rehabilitation Support: Structured programs and treatment sessions can be designed to keep clients engaged with their progress and development.
  3. Wellness Programs and Classes: The centre could host workshops, yoga sessions, or guided meditation practices to foster consistent participation.

Continuing Community Care is a valuable part of the local community and helps to make Croydon a place where people want to live and work, we are an important community hub; our social contribution increases the health and well- being of people living with long term conditions and chronic illnesses.

Executive Director & Charity Trustees

Paul Carr

Executive Director

Job Description: CEO, Specialist Rehabilitation Practitioner

ceo@continuingcommunitycare.org

Councillor Janet Campbell

Chair

Deputy Leader and Shadow Cabinet Member for Health and Adult Social Care

janet@continuingcommunitycare.org

Leora Zehavi

Vice Chair

Job Description: Family and Systemic Psychotherapist, 35 years NHS service

leora@continuingcommunitycare.org

Steven Sears

Trustee

Job Description: Hypnotherapist and owner of Sears Property Services

steve@continuingcommunitycare.org

Andrew Carter

Trustee

Job Description: Former chief executive of Royal London Asset Management

andrew@continuingcommunitycare.org

Paul Henry

Trustee

Job Description: Chartered Building Surveyor, 35 years experience

paul@continuingcommunitycare.org

David Edwards

Trustee

Job Description: Distance learning tutor, London Institute of Banking and Finance.

david@continuingcommunitycare.org

CCC Fundraising Team

Audrey Saunders (Chair)

Bridget West

Jane Wragg

Pauline Meczes

Selina Twuma-Barima

Steve Halfyard

Maureen Frances

Our Fundraising Team

Our fundraising team is the engine behind our events and community campaigns.

They plan our fundraising calendar, organise venues and suppliers, promote events, manage bookings, and make sure everything runs smoothly on the day — from setting up and welcoming guests to clearing down at the end. They also coordinate volunteers and work closely with staff and trustees to ensure every event supports our mission and meets our standards.

Most importantly, they are the people who turn good ideas into real outcomes — raising the funds that allow Continuing Community Care to grow, reach more people, and work towards our long-term goal of creating Croydon’s first fully accessible rehabilitation and hydrotherapy centre.

We are hugely grateful for their time, energy, creativity, and commitment.

Constitution of a Charitable Incorporated Organisation CIO

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Constitution of a Charitable Incorporated Organisation whose only voting members are its’ charity trustees (‘Foundation’ constitution)

Date of constitution 1st Feb 2023:

  1. Name
    The name of the Charitable Incorporated Organisation (“the CIO”) is

    Continuing Community Care

    Executive Director: Paul Carr

    DoB: 17.01.1959
    Email: continuingcommunitycare@gmail.com Phone: 07950 176113

  2. National location of principal officeThe principal office of the CIO is in England
  3. Objects

The objects/charitable purposes of the CIO are

To relieve sickness and poor health amongst people living in Greater London by providing a local rehabilitation centre for clients with long-term mental or physical illness

To assist in the treatment and care of people suffering from long-term mental or physical illness or in need of rehabilitation as a result of such illness, by the provision of appropriate facilities, equipment and services that promote health and well-being, not normally provided by local authorities

Constitution of a Charitable Incorporated Organisation
whose only voting members are its’ charity trustees

(‘Foundation’ constitution)

Date of constitution 1st Feb 2023:

  1. Name

The name of the Charitable Incorporated Organisation (“the CIO”) is

Continuing Community Care

 

Executive Director: Paul Carr

DoB: 17.01.1959

Email: continuingcommunitycare@gmail.com

Phone: 07950 176113

  1. National location of principal office

The principal office of the CIO is in England

  1. Objects

The objects/charitable purposes of the CIO are

To relieve sickness and poor health amongst people living in Greater London by providing a local rehabilitation centre for clients with long-term mental or physical illness

To assist in the treatment and care of people suffering from long-term mental or physical illness or in need of rehabilitation as a result of such illness, by the provision of appropriate facilities, equipment and services that promote health and well-being, not normally provided by local authorities

  1. Powers

The CIO has power to do anything which is calculated to further its objects or is conducive or incidental to doing so.

In particular, the CIO has power to:

(1) borrow money and to charge the whole or any part of its property as security for the repayment of the money borrowed. The CIO must comply as appropriate with sections 124 and 125 of the Charities Act 2011, if it wishes to mortgage land;

(2) buy, take on lease or in exchange, hire or otherwise acquire any property and to maintain and equip it for use;

(3) sell, lease or otherwise dispose of all or any part of the property belonging to the CIO. In exercising this power, the ClO must comply as appropriate with sections 117 and 119-123 of the Charities Act 2011;

(4) employ and remunerate such staff as are necessary for carrying out the work of the CIO. The CIO may employ or remunerate a charity trustee only to the extent that it is permitted to do so by clause 6 (Benefits and payments to charity trustees and connected persons) and provided it complies with the conditions of that clause;

(5) deposit and invest funds, employ a professional fund-manager, and arrange for the investments or other property of the CIO to be held in the name of a nominee, in the same manner and subject to the same conditions as the trustees of a trust are permitted to do so under the Trustee Act 2000.

(6) raise funds. In exercising this power, the Trustees must not undertake any substantial permanent trading activity and must comply with any relevant statutory regulations.

 (7) support any charitable bodies with charitable purposes similar to those in the objects.

  1. Application of income and property

  • The income and property of the CIO must be applied solely towards the promotion of the objects.

(a) A charity trustee is entitled to be reimbursed from the property of the CIO or may payout of such property reasonable expenses properly incurred by him or her when acting on behalf of the ClO.

(b) A charity trustee may benefit from trustee indemnity insurance cover purchased at the CIO’s expense in accordance with, and subject to the conditions in, section 189 of the Charities Act 2011.

(2) None of the income or property of the ClO may be paid or transferred directly or indirectly by way of dividend, bonus or otherwise by way of profit to any member of the ClO.

  • Nothing in this clause shall prevent a charity trustee or connected person receiving any benefit or payment which is authorised by clause 6.

  1. Benefits and payments to charity trustees and connected persons

 

(1) General provisions

No charity trustee or connected person may:

(a) buy or receive any goods or services from the CIO on terms preferential to those applicable to members of the public;

(b) sell goods, services, or any interest in land to the CIO;

(c) be employed by, or receive any remuneration from, the CIO;

(d) receive any other financial benefit from the CIO;

unless the payment or benefit is permitted by sub-clause (2) of this clause or authorised by the court or the Charity Commission. In this clause, a “financial benefit” means a benefit, direct or indirect, which is either money or has monetary value

(2) Scope and powers permitting trustees’ or connected persons’ benefits

(a) A charity trustee or connected person may receive a benefit from the CIO as a beneficiary of the CIO provided that a majority of the trustees do not benefit in this way.

(b) A charity trustee or connected person may enter into a contract for the supply of services, or of goods that are supplied in connection with the provision of services, to the CIO where that is permitted in accordance with, and subject to the conditions in, sections 185 to 188 of the Charities Act 2011.

(c) Subject to sub-clause (3) of this clause a charity trustee or connected person may provide the CIO with goods that are not supplied in connection with services provided to the CIO by the charity trustee or connected person.

(d) A charity trustee or connected person may receive interest on money lent to the CIO at a reasonable and proper rate which must be not more than the Bank of England bank rate (also known as the base rate).

(e) A charity trustee or connected person may receive rent for premises let by the trustee or connected person to the CIO. The amount of the rent and the other terms of the lease must be reasonable and proper. The charity trustee concerned must withdraw from any meeting at which such a proposal or the rent or other terms of the lease are under discussion.

(f) A charity trustee or connected person may take part in the normal trading and fundraising activities of the CIO on the same terms as members of the public.

(3) Payment for supply of goods only – controls

The CIO and its charity trustees may only rely upon the authority provided by sub-clause (2)(c) of this clause if each of the following conditions is satisfied:

(a) The amount or maximum amount of the payment for the goods is set out in a written agreement between the CIO and the charity trustee or connected person supplying the goods (“the supplier”).

(b) The amount or maximum amount of the payment for the goods does not exceed what is reasonable in the circumstances for the supply of the goods in question.

(c) The other charity trustees are satisfied that it is in the best interests of the CIO to contract with the supplier rather than with someone who is not a charity trustee or connected person. In reaching that decision the charity trustees must balance the advantage of contracting with a charity trustee or connected person against the disadvantages of doing so.

(d) The supplier is absent from the part of any meeting at which there is discussion of the proposal to enter into a contract or arrangement with him or her or it with regard to the supply of goods to the CIO.

(e) The supplier does not vote on any such matter and is not to be counted when calculating whether a quorum of charity trustees is present at the meeting.

(f) The reason for their decision is recorded by the charity trustees in the minute book.

(g) A majority of the charity trustees then in office are not in receipt of remuneration or payments authorised by clause 6.

(4)       In sub-clauses (2) and (3) of this clause:

  • “The CIO” includes any company in which the CIO:

                        (i) holds more than 50% of the shares; or

(ii) controls more than 50% of the voting rights
attached to the shares; or

(iii) has the right to appoint one or more directors to the
board of the company;

  • “Connected person” includes any person within the definition set out in clause 29 (Interpretation).

  1. Conflicts of interest and conflicts of loyalty

A charity trustee must:

(1) declare the nature and extent of any interest, direct or indirect, which he or she has in a proposed transaction or arrangement with the CIO or in any transaction or arrangement entered into by the CIO which has not previously been declared; and

(2) absent himself or herself from any discussions of the charity trustees in which it is possible that a conflict of interest will arise between his or her duty to act solely in the interests of the CIO and any personal interest (including but not limited to any financial interest).

Any charity trustee absenting himself or herself from any discussions in accordance with this clause must not vote or be counted as part of the quorum in any decision of the charity trustees on the matter.

  1. Liability of members to contribute to the assets of the CIO if it is wound up

If the CIO is wound up, the members of the CIO have no liability to contribute to its assets and no personal responsibility for settling its debts and liabilities.

  1. Charity trustees

 

(1) Functions and duties of charity trustees

 

The charity trustees shall manage the affairs of the CIO and may for that purpose exercise all the powers of the CIO. It is the duty of each charity trustee:

(a) to exercise his or her powers and to perform his or her functions in his or her capacity as a trustee of the CIO in the way he or she decides in good faith would be most likely to further the purposes of the CIO; and

(b) to exercise, in the performance of these functions, such care and skill as is reasonable in the circumstances having regard in particular to:

(i) any special knowledge or experience he or she has or holds himself or herself out as having; and,

(ii) if he or she acts as a charity trustee of the CIO in the course of a business or profession, to any special knowledge or experience that it is reasonable to expect of a person acting in the course of that kind of business and profession.

(2)       Eligibility for trusteeship

(a)  Every trustee must be a natural person.

(b)  No individual may be appointed as a charity trustee of the CIO:

– if he or she is under the age of 18 years; or

– if he or she would automatically cease to hold office under the provisions of clause 12, (1) (e); or

  • No one is entitled to act as a charity trustee whether on appointment or on any re-appointment until he or she has expressly acknowledged, in whatever way the charity trustees decide, his or her acceptance of the office of charity trustee.

(3)       Number of charity trustees

There must be at least 3 charity trustees. If the number falls below this minimum, the remaining trustee or trustees may act only to call a meeting of the charity trustees, or appoint a new charity trustee.

(4)       First charity trustees

The first charity trustees are as follows and are appointed for the term indicated against their name:

  1. Name: Paul Henry, 4 years

DoB: 24.08.1958

Occupation: Charted Building Surveyor

Email: ccc.hydrotherapy@gmail.com

Mobile: 07973 383063

 

  1. Name: Andrew Carter, 4 years

DoB: 15.12.1960

Occupation: Former chief executive of Royal London Asset Management, Retired

Email: ccc.hydrotherapy@gmail.com

Mobile: 07367 505609

  1. Name: Steven Sears, 4 years

DoB: 03.02.1962

Occupation: Owner, Property Services Company, Qualified Hypnotherapist

Email: ccc.hydrotherapy@gmail.com

Mobile: 07976 290377

 

  1. Name: Leora Zehavi, 4 years

DoB: 10.01.1965

Occupation: Family and Systemic Psychotherapist

Email: ccc.hydrotherapy@gmail.com

Mobile: 07956 115912

  1. Appointment of future charity trustees

 

(a) Apart from the first charity trustees, every appointed trustee must be appointed for a term of at least 2 years by resolution passed at a properly convened meeting of the charity trustees.

(b) In selecting individuals for appointment as appointed charity trustees, the charity trustees must have regard to the skills, knowledge and experience needed for the effective administration of the CIO.

  1. Information for new charity trustees

The charity trustees will make available to each new charity trustee, on or before his or her first appointment:

(a) a copy of the current version of this constitution; and

(b) a copy of the CIO’s latest Trustees’ Annual Report and statement of accounts.

  1. Retirement and removal of charity trustees

(1) A charity trustee ceases to hold office if he or she:

(a) retires by notifying the CIO in writing (but only if enough charity trustees will remain in office when the notice of resignation takes effect to form a quorum for meetings);

(b) is absent without the permission of the charity trustees from all their meetings held within a period of six months and the trustees resolve that his or her office be vacated;

(c) dies;

(d) in the written opinion, given to the company, of a registered medical practitioner treating that person, has become physically or mentally incapable of acting as a trustee and may remain so for more than three months;

(e) is disqualified from acting as a charity trustee by virtue of sections 178-180 of the Charities Act 2011 (or any statutory re-enactment or modification of that provision).

(2) Any person retiring as a charity trustee is eligible for reappointment.

  1. Taking of decisions by charity trustees

Any decision may be taken either:

(1) at a meeting of the charity trustees; or

(2) by resolution in writing or electronic form agreed by all of the charity trustees, which may comprise either a single document or several documents containing the text of the resolution in like form to each of which one or more charity trustees has signified their agreement.

  1. Delegation by charity trustees

(1) The charity trustees may delegate any of their powers or functions to a committee or committees, and, if they do, they shall determine the terms and conditions on which the delegation is made. The charity trustees may at any time alter those terms and conditions, or revoke the delegation.

(2) This power is in addition to the power of delegation in the General Regulations and any other power of delegation available to the charity trustees, but is subject to the following requirements:

(a) committee may consist of two or more persons, but at least one member of each committee must be a charity trustee;

(b) the acts and proceedings of any committee must be brought to the attention of the charity trustees as a whole as soon as is reasonably practicable; and

(c) the charity trustees shall from time to time review the arrangements which they have made for the delegation of their powers.

  1. Meetings of charity trustees

(1) Calling meetings

(a) Any charity trustee may call a meeting of the charity trustees.

(b) Subject to that, the charity trustees shall decide how meetings are to be called, and what notice is required.

            (2) Chairing of meetings

The charity trustees may appoint one of their number to chair their meetings and may at any time revoke such appointment. If no-one has been so appointed, or if the person appointed is unwilling to preside or is not present within 10 minutes after the time of the meeting, the charity trustees present may appoint one of their
selves to chair that meeting.

            (3) Procedure at meetings

(a) No decision shall be taken at a meeting unless a quorum is present at the time when the decision is taken. The quorum is two charity trustees, or the number nearest to one third of the total number of charity trustees, whichever is greater, or such larger number as the charity trustees may decide from time to time. A charity trustee shall not be counted in the quorum present when any decision is made about a matter upon which he or she is not entitled to vote.

(b) Questions arising at a meeting shall be decided by a majority of those eligible to vote.

(c) In the case of an equality of votes, the person who chairs the meeting shall have a second or casting vote.

(4) Participation in meetings by electronic means

(a) A meeting may be held by suitable electronic means agreed by the charity trustees in which each participant may communicate with all the other participants.

(b) Any charity trustee participating at a meeting by suitable electronic means agreed by the charity trustees in which a participant or participants may communicate with all the other participants shall qualify as being present at the meeting.

(c) Meetings held by electronic means must comply with rules for meetings, including chairing and the taking of minutes.

  1. Membership of the CIO

(1) The members of the CIO shall be its charity trustees for the time being. The only persons eligible to be members of the CIO are its charity trustees. Membership of the CIO cannot be transferred to anyone else.

  • Any member and charity trustee who ceases to be a charity trustee automatically ceases to be a member of the CIO.

  1. Decisions which must be made by the members of the CIO

(1) Any decision to.

(a) amend the constitution of the CIO;

(b) amalgamate the CIO with, or transfer its undertaking to, one or more other CIOs, in accordance with the Charities Act 2011; or

  • wind up or dissolve the CIO (including transferring its business to any other charity) must be made by a resolution of the members of the CIO (rather than a resolution of the charity trustees).

(2) Decisions of the members may be made either:

(a) by resolution at a general meeting; or

(b) by resolution in writing, in accordance with sub-clause (4) of this clause.

(3) Any decision specified in sub-clause (1) of this clause must be made in accordance with the provisions of clause (27) (amendment of constitution), clause (28) (Voluntary winding up or dissolution), or the provisions of the Charities Act 2011, the General Regulations or the Dissolution Regulations as applicable. Those provisions require the resolution to be agreed by a 75% majority of those members voting at a general meeting, or agreed by all members in writing.

(4) Except where a resolution in writing must be agreed by all the members, such a resolution may be agreed by a simple majority of all the members who are entitled to vote on it. Such a resolution shall be effective provided that:

(a) a copy of the proposed resolution has been sent to all the members eligible to vote; and

(b) the required majority of members has signified its agreement to the resolution in a document or documents which are received at the principal office within the period of 28 days beginning with the circulation date. The document signifying a member’s agreement must be authenticated by their signature, by a statement of their identity accompanying the document, or in such other manner as the CIO has specified.

The resolution in writing may comprise several copies to which one or more members has signified their agreement. Eligibility to vote on the resolution is limited to members who are members of the CIO on the date when the proposal is first circulated.

  1. General meetings of members

(1) Calling of general meetings of members

 

The charity trustees may designate any of their meetings as a general meeting of the members of the CIO. The purpose of such a meeting is to discharge any business which must by law be discharged by a resolution of the members of the CIO as specified in clause 17 (Decisions which must be made by the members of the CIO).

(2) Notice of general meetings of members

(a) The minimum period of notice required to hold a general meeting of the members of the CIO is 14 days.

(b) Except where a specified period of notice is strictly required by another clause in this constitution, by the charities Act 2011 or by the General Regulations, a general meeting may be called by shorter notice if it is so agreed by a majority of the members of the CIO.

(c) proof that an envelope containing a notice was properly addressed, prepaid and posted; or that an electronic form of notice was properly addressed and sent, shall be conclusive evidence that the notice was given. Notice shall be deemed to be given 48 hours after it was posted or sent.

(3) Procedure at general meetings of members

The provisions in clause 15 (2)-(4) governing the chairing of meetings, procedure at meetings and participation in meetings by electronic means apply to any general meeting of the members, with all references to trustees to be taken as references to members.

  1. Saving provisions

(1) Subject to sub-clause (2) of this clause, all decisions of the charity trustees, or of a committee of charity trustees, shall be valid notwithstanding the participation in any vote of a charity trustee:

(a) who was disqualified from holding office;

(b) who had previously retired or who had been obliged by the constitution to vacate office;

(c) who was not entitled to vote on the matter, whether by reason of a conflict of interest or otherwise;

if, without the vote of that charity trustee and that charity trustee being counted in the quorum, the decision has been made by a majority of the charity trustees at a quorate meeting.

(2) Sub-clause (1) of this clause does not permit a charity trustee to keep any benefit that may be conferred upon him or her by a resolution of the charity trustees or of a committee of charity trustees if, but for sub-clause (1), the resolution would have been void, or if the charity trustee has not complied with clause 7 (Conflicts of interest).

  1. Execution of documents

(1) The CIO shall execute documents either by signature or by affixing its seal (if it has one)

(2) A document is validly executed by signature if it is signed by at least two of the charity trustees.

(3) If the CIO has a seal:

(a) It must comply with the provisions of the General Regulations; and

(b) the seal must only be used by the authority of the charity trustees or of a committee of charity trustees duly authorised by the charity trustees. The charity trustees may determine who shall sign any document to which the seal is affixed and unless otherwise so determined it shall be signed by two charity trustees.

  1. Use of electronic communications

 

The CIO will comply with the requirements of the Communications Provisions of the General Regulations and in particular:

(a) the requirement to provide within 21 days to any member on request a hard copy of any document or information sent to the member otherwise than in hard copy form;

(b) any requirement to provide information to the Commission in a particular form or manner.

  1. Keeping of registers

 

The CIO must comply with its obligations under the General Regulations in relation to the keeping of, and provision of access to, a combined register of its members and charity trustees.

  1. Minutes

 

The charity trustees must keep minutes of all:

(1) appointments of officers made by the charity trustees;

(2) proceedings at general meetings of the CIO;

(3) meetings of the charity trustees and committees of charity trustees including:

(a) the names of the trustees present at the meeting;

(b) the decisions made at the meetings; and

(c) where appropriate the reasons for the decisions;

(d) decisions made by the charity trustees otherwise than in meetings.

  1. Accounting records, accounts, annual reports and returns, register maintenance

(1) The charity trustees must comply with the requirements of the Charities Act 2011 with regard to the keeping of accounting records, to the preparation and scrutiny of statements of account, and to the preparation of annual reports and returns. The statements of account, reports and returns must be sent to the Charity Commission, regardless of the income of the CIO, within 10 months of the financial year end.

(2) The charity trustees must comply with their obligation to inform the Commission within 28 days of any change in the particulars of the CIO entered on the Central Register of Charities.

  1. Rules

 

The charity trustees may from time to time make such reasonable and proper rules or byelaws as they may deem necessary or expedient for the proper conduct and management of the CIO, but such rules or byelaws must not be inconsistent with any provision of this constitution.  Copies of any such rules or byelaws currently in force must be made available to any member of the CIO on request.

  1. Disputes

If a dispute arises between members of the CIO about the validity or propriety of anything done by the members under this constitution, and the dispute cannot be resolved by agreement, the parties to the dispute must first try in good faith to settle the dispute by mediation before resorting to litigation.

  1. Amendment of constitution

 

As provided by sections 224-227 of the Charities Act 2011:

(1) This constitution can only be amended:

(a) by resolution agreed in writing by all members of the CIO; or

(b) by resolution passed by a 75% majority of those voting at a general meeting of the members of the CIO called in accordance with clause 18 (General meetings of members)

(2) Any alteration of clause 3 (Objects) clause 28 (Voluntary winding up or dissolution), this clause, or of any provision where the alteration would provide authorisation for any benefit to be obtained by charity trustees or members of the CIO or persons connected with them, requires the prior written consent of the Charity Commission.

(3) No amendment that is inconsistent with the provisions of the Charities Act 2011 or the General Regulations shall be valid.

(4) A copy of every resolution amending the constitution, together with a copy of the CIO’s constitution as amended must be sent to the Commission by the end of a period of 15 days beginning with the date of passing of the resolution, and the amendment does not take effect until it has been recorded in the Register of Charities.

  1. Voluntary winding up or dissolution

(1) As provided by the Dissolution Regulations, the CIO may be dissolved by resolution of its members. Any decision by the members to wind up or dissolve the CIO may only be made:

(a) at a general meeting of the members of the CIO called in accordance with clause 18 (General meetings of members), of which not less than 14 days’ notice has been given to those eligible to attend and vote:

(i) by resolution passed by a 75% majority of those voting; or

(ii) by a resolution passed by decision taken without a vote and with any expression of dissent in response to the question put to the general meeting; or

(b) by a resolution agreed in writing by all members of the CIO.

(2) Subject to the payment of all the CIO’s debts:

(a) Any resolution for the winding up of the CIO, or for the dissolution of the CIO without winding up, may contain a provision directing how any remaining assets of the CIO shall be applied.

(b) If the resolution does not contain such a provision, the charity trustees must decide how any remaining assets of the CIO shall be applied.

(c) In either case the remaining assets must be applied for charitable purposes the same as or similar to those of the CIO.

(3) The CIO must observe the requirements of the Dissolution Regulations in applying to the Commission for the CIO to be removed from the register of charities, and in particular:

(a) the charity trustees must send with their application to the Commission:

(i) a copy of the resolution passed by the members of the CIO;

(ii) a declaration by the charity trustees that any debts and other liabilities of the CIO have been settled or otherwise provided for in full; and

(b) the charity trustees must ensure that a copy of the application is sent within seven days to every member and employee of the CIO, and to any charity trustees of the CIO who was not privy to the application.

  • If the CIO is wound up or dissolved in any other circumstances, the provisions of the Dissolution Regulations must be followed.

  1. Interpretation

(In this constitution)”Connected person” means:

(a) a child, parent, grandchild, grandparent, brother or sister of the charity trustee;

(b) the spouse or civil partner of the charity trustee or of any person falling within sub-clause (a) above;

(c) a person carrying on business in partnership with the charity trustee or with any person falling within sub-clause (a) or (b) above;

(d) an institution which is controlled-

(i) by the charity trustee or any connected person falling within sub-clause (a), (b), or (c) above; or

(ii) by two or more persons falling within sub-clause (d) (i), when taken together

(e) a body corporate in which –

(i) the charity trustee or any connected person falling within sub-clauses (a) to (c) has a substantial interest; or

(ii) two or more persons falling within sub-clause (e)(i) who, when taken together, have a substantial interest.

Section 118 of the Charities Act 2011 applies for the purposes of interpreting the terms used in this constitution.

 

“General Regulations” means the Charitable Incorporated Organisations (General) Regulations 2012

“Dissolution Regulations” means the Charitable Incorporated Organisations (Insolvency and Dissolution) Regulations 2012

The “Communications Provisions” means the Communications Provisions in [Part 10, Chapter 4] of the General Regulations.

“Charity trustee” means a charity trustee of the CIO.

A “poll” means a counted vote or ballot, usually (but not necessarily) in writing.

Continuing Community Care (CCC)

Terms & Conditions for Hydrotherapy & 1:1 Sessions

Organisation: Continuing Community Care (Registered Charity 1204035)

These Terms & Conditions apply to all clients, participants, carers, and referrers using Continuing Community Care (CCC) services, including group hydrotherapy sessions and private 1:1 hydrotherapy or rehabilitation sessions.

By booking, attending, or participating in any session delivered by CCC, you confirm that you have read, understood, and agreed to these Terms & Conditions.

1. Service Overview

CCC provides: – Group hydrotherapy sessions – Private 1:1 hydrotherapy sessions – Rehabilitation-led water-based exercise and therapy

Hydrotherapy sessions take place in a hydrotherapy pool hired by CCC from The Garwood Foundation. CCC is the service provider; The Garwood Foundation is the facility owner and pool operator.

2. Pool Hire & Facility Use

  • The hydrotherapy pool is hired by CCC at a cost of £60 per hour.
  • All sessions are subject to the availability and operational status of the pool.
  • CCC must comply with The Garwood Foundation’s hire terms and conditions at all times.
  • Pool closures may occur due to maintenance, safety checks, or unforeseen circumstances. CCC will provide as much notice as possible but cannot guarantee uninterrupted access.

3. Bookings

  • All sessions must be pre-booked.
  • Bookings are confirmed only once payment has been received or an invoice agreement is in place.
  • CCC reserves the right to refuse or cancel bookings if these Terms & Conditions are breached.

4. Payments

  • Payment must be made in advance of sessions unless otherwise agreed in writing.
  • Group and 1:1 session fees are set by CCC and communicated at the time of booking.
  • Missed or unattended sessions remain payable.
  • Outstanding balances may result in suspension of future sessions.
  • CCC reserves the right to pursue recovery of unpaid fees.

5. Group Session Payments & Attendance (Aqua Therapy & Aquarobics)

The following terms apply specifically to group hydrotherapy sessions (including Aqua therapy and Aquarobics) and form part of CCC’s general Terms & Conditions.

Securing a Group Session Space

  • Group session spaces are limited and allocated on a monthly payment basis.
  • A client’s place is secured by monthly payment as follows:
    • Aqua Therapy: £44.00 – £55 per month
    • Aquarobics: £48.00 – £60.00 per month
  • Payments must be made within the first two (2) weeks of each month.

Payment Obligation

  • Clients are paying for a reserved slot, not for individual attendances.
  • Full monthly payment is required regardless of how many sessions are attended in that month.
  • Sessions missed for any reason are non-transferable and non-refundable.
  • CCC is unable to offer alternative sessions on different days if a client cannot attend their allocated session.

Non-Payment

  • If payment is not received after two (2) weeks, CCC reserves the right to offer the space to another client.
  • After three (3) weeks of non-payment, the client may be removed from the register.

Extended Absence

  • If a client is unable to attend for one month or more, full payment is still required to retain the slot.
  • CCC no longer accepts half-payments to hold group session spaces during extended absences.

Extenuating Circumstances

  • Clients unable to attend due to serious or extenuating circumstances (e.g. hospitalisation) should contactPaul Carr, as soon as possible for advice and guidance.
  • Short-term illnesses such as colds or flu are understood; however, CCC is unable to provide Aqua Therapy or Aquarobics sessions in any alternative format.

6. Payments (All Sessions)

Payment Methods

Clients may pay using one of the following methods:

Option 1: Bank Transfer (no charge)
Name: Continuing Community Care
Bank: NatWest Business Account
Account Number: 65520823
Sort Code: 51-50-02
Clients must use their full name as the payment reference.

Option 2: Debit Card
A £1 transaction fee applies per card payment.

Option 3: Pay via our QR Code

7. Cancellations & Non-Attendance

Client Cancellations

  • A minimum of 24 hours’ notice is required for cancellations.
  • Cancellations made with less than 24 hours’ notice will be charged in full.
  • Non-attendance without notice will be charged in full.

CCC or Facility Cancellations

  • CCC reserves the right to cancel sessions due to staff illness, safety concerns, or pool unavailability.
  • Where possible, sessions will be rearranged. If this is not feasible, a credit or refund may be offered at CCC’s discretion.

6. Health, Medical & Fitness to Participate

  • Clients must disclose all relevant medical conditions before participating.
  • Participation is at the client’s own risk unless otherwise covered by CCC’s professional duty of care.
  • Clients must not attend sessions if suffering from sickness, diarrhoea, or any contagious condition.
  • Cuts and wounds must be covered.
  • Pads or swim nappies must be worn where necessary and disposed of hygienically.
  • Verruca socks should be worn if required.

7. Safety & Conduct

  • CCC staff are trained to deliver safe and appropriate sessions but clients remain responsible for their own wellbeing.
  • Instructions given by CCC staff must be followed at all times.
  • No running, unsafe behaviour, smoking, or eating is permitted in the pool or changing areas.
  • Emergency alarm cords must never be interfered with.

8. First Aid & Emergency Procedures

  • At least one qualified member of staff present will hold appropriate first aid and resuscitation training.
  • A first aid kit is available within the pool area.
  • In the event of an emergency, CCC staff will manage the situation and notify the pool operator immediately.

9. Personal Property & Parking

  • CCC accepts no responsibility for loss, theft, or damage to personal belongings.
  • Vehicles are parked at the owner’s risk.
  • Parking rules of the Centre must be adhered to at all times.

10. Equipment & Facilities

  • Pool equipment, hoists, and fixtures must not be tampered with.
  • Any damage caused by clients or their representatives may be charged.
  • Clients must use equipment only as instructed by CCC staff.

11. Photography & Media

  • Photography or video recording is not permitted without prior written consent from CCC.
  • CCC may occasionally capture images or video for promotional purposes; consent will always be obtained.

12. Liability

  • CCC holds appropriate public liability and professional insurance.
  • CCC is not liable for injuries or incidents arising from undisclosed medical conditions, failure to follow instructions, or misuse of facilities.
  • Nothing in these Terms & Conditions excludes liability where it cannot be lawfully excluded.

13. Safeguarding & Respect

  • CCC operates a zero-tolerance approach to abuse, harassment, or discriminatory behaviour.
  • CCC reserves the right to terminate services immediately if behaviour places others at risk.

14. Data Protection

  • Personal data is processed in accordance with UK GDPR.
  • Information is used solely for service delivery, safeguarding, and administrative purposes.

15. Acceptance of Terms

By attending any CCC session, you confirm that you: – Understand that CCC hires the pool from a third-party provider – Accept responsibility for attending sessions safely and appropriately – Agree to CCC’s payment, cancellation, and conduct policies

These Terms & Conditions may be updated periodically. The most recent version will always apply.

Continuing Community Care
Email: ccc.hydrotherapy@gmail.com
Website: www.ccc-hydrotherapy.org

Continuing Community Care (CCC)

Registered Charity: 1204035

Abuse & Safeguarding Adults Policy and Procedures

Last updated: [24th December 2025]
Approved by: Trustees of Continuing Community Care

1. Context and Legal Framework

This policy is compliant with:

  • The Health and Care Act 2022
  • The Care Act 2014 (Section 42 Safeguarding Enquiries)
  • The London Borough of Croydon Multi-Agency Adult Protection Policy, Guidelines and Procedures
  • UK GDPR and Data Protection Act 2018

For the purposes of this policy, “staff” includes employees, volunteers, trustees, and contractors.

1.1 Statutory Duty to Safeguard

Under Section 42 of the Care Act 2014, the Local Authority must make enquiries where:

  • An adult has care and support needs; and
  • Is experiencing, or is at risk of, abuse or neglect; and
  • Is unable to protect themselves as a result of those needs.

1.2 Care and Support Needs Include

  • Nutrition and hydration
  • Personal hygiene
  • Toileting
  • Appropriate clothing
  • Safety at home
  • Maintaining a habitable home
  • Maintaining relationships
  • Access to work, education, or volunteering
  • Access to community facilities and transport
  • Caring responsibilities

1.3 Definitions of Abuse

Type Examples
Physical Harmful contact, misuse of medication, inappropriate restraint
Sexual Non-consensual sexual acts, exposure to sexual activity
Psychological Threats, coercion, intimidation, harassment
Financial Theft, fraud, pressure to sign documents, misuse of funds
Neglect Failure to meet basic physical or emotional needs
Discriminatory Unequal treatment based on protected characteristics
Institutional Organisational practices prioritising staff over service users

Additional safeguarding risks include domestic abuse, forced marriage, honour-based violence, modern slavery, and self-neglect.

2. Prevention

CCC will:

  • Ensure all staff hold appropriate DBS clearance
  • Provide safeguarding training
  • Require staff to report concerns
  • Use risk assessments to prevent conflicts of interest or financial abuse
  • Investigate allegations fairly
  • Take all disclosures seriously

2.1 Financial Safeguarding

  • Staff must not accept gifts or money
  • Financial support must be documented and authorised
  • Records must be kept securely
  • Information shared only with consent or lawful authority

3. Consent and Confidentiality

CCC follows the Making Safeguarding Personal approach.

  • Adults should be informed and involved wherever possible
  • If capacity is lacking, referrals may be made in best interests
  • Consent can be overridden if others are at risk, risk is severe, or seeking consent increases risk
  • Absolute confidentiality cannot be promised

All decisions must be recorded with clear rationale.

4. Reporting Procedures

4.1 Internal Reporting

All concerns must be reported to the Manager or CEO immediately.

4.2 Emergency Situations

If there is immediate danger, a criminal offence, or urgent medical need — call 999 immediately.

4.3 Referral to Local Authority

Safeguarding referrals must be made the same working day to:

Croydon Adult Social Care
📧 referral.team2@croydon.gov.uk
📞 020 8726 6500

Out of hours: Emergency Duty Team

4.4 Cooperation with Enquiries

Staff must cooperate fully with Local Authority safeguarding enquiries.

5. Recording and Documentation

  • All concerns, decisions, and actions must be recorded
  • Reasons for overriding consent must be documented
  • Records must be stored securely

6. Governance

This policy is reviewed annually and approved by the Trustees.

Abuse Reporting Flow

  1. Is there immediate risk? → Call 999
  2. If no → Notify Manager
  3. Seek consent to refer to Local Authority
  4. If no consent → Assess public interest / capacity / severity
  5. If override applies → Refer and record rationale
  6. If no override → Manage risk internally and record

Continuing Community Care (CCC)

Registered Charity: 1204035

Complaints Policy and Procedure

Last updated: [24th December 2025]
Approved by: Trustees of Continuing Community Care

  1. Purpose

CCC welcomes feedback and complaints as a means of improving services, ensuring accountability, and protecting the rights of those who use our services.

This policy sets out how complaints are made, managed, recorded, investigated, and resolved fairly.

  1. Scope

This policy applies to:

  • Service users and their representatives
  • Staff, volunteers, and trustees
  • Contractors and visitors
  • Members of the public

Complaints may relate to services, staff conduct, facilities, communication, or organisational decisions.

  1. Principles

CCC commits to:

  • Fairness and impartiality
  • Confidentiality
  • Accessibility
  • Timeliness
  • Learning and improvement

Raising a complaint will never result in disadvantage, discrimination, or retaliation.

  1. How to Make a Complaint

Complaints may be made:

  • Verbally to any staff member
  • In writing (email or letter)
  • Through a representative or advocate

Staff receiving a complaint must pass it to the Manager or CEO promptly.

  1. Complaint Handling Procedure

Stage 1 — Local Resolution

  • Acknowledge within 5 working days
  • Investigate proportionately and fairly
  • Respond within 20 working days where possible

Stage 2 — Escalation

If unresolved, the complaint may be escalated to the Trustees.

The Trustees will review the complaint and issue a final written response.

  1. Complaints Involving Safeguarding or Criminal Allegations

Where a complaint raises safeguarding concerns or alleges criminal behaviour:

  • Safeguarding procedures will be followed immediately
  • The matter may be referred to appropriate authorities
  • Complaint handling may be paused pending investigations
  1. Recording and Confidentiality
  • All complaints must be recorded
  • Records must be stored securely
  • Information shared only on a need-to-know basis
  1. Learning and Review

CCC will:

  • Review complaints annually
  • Identify themes and trends
  • Implement service improvements
  1. Governance

This policy is reviewed annually and approved by the Trustees.

Continuing Community Care (CCC) — Equality, Diversity & Inclusion Policy

Last updated: [24th December 2025]

Continuing Community Care (“CCC”, “we”, “us”, “our”) is committed to promoting equality, valuing diversity, and creating an inclusive environment for everyone we work with, support, and serve.

We aim to ensure that all individuals are treated fairly, with dignity and respect, and that unlawful discrimination, bullying, harassment, or victimisation is not tolerated under any circumstances.

This policy applies to all staff, trustees, volunteers, contractors, service users, and anyone engaged with CCC.

1. Our Commitment

CCC is committed to:

  • Creating a workforce that is representative of the communities we serve
  • Ensuring all staff feel valued, respected, and able to contribute fully
  • Providing services in a way that is accessible, inclusive, and free from discrimination
  • Complying fully with the Equality Act 2010 and all relevant UK legislation

We are committed to eliminating unlawful discrimination in relation to employment and the provision of services to the public.

2. Purpose of This Policy

This policy exists to:

  1. Promote equality, fairness, and respect for all individuals, whether permanent, temporary, full-time, part-time, or voluntary.
  2. Ensure that no individual is unlawfully discriminated against because of any protected characteristic under the Equality Act 2010, including:
  • Age
  • Disability
  • Gender reassignment
  • Marriage and civil partnership
  • Pregnancy and maternity
  • Race (including colour, nationality, and ethnic or national origin)
  • Religion or belief
  • Sex
  • Sexual orientation
  1. Prevent unlawful discrimination in all areas of organisational activity, including but not limited to:
  • Recruitment, selection, and promotion
  • Pay, benefits, and terms and conditions
  • Training and development
  • Grievance and disciplinary procedures
  • Dismissal and redundancy
  • Flexible working requests
  • Parental leave
  • Access to services and facilities

3. Zero Tolerance of Unlawful Behaviour

CCC operates a zero-tolerance approach to:

  • Bullying
  • Harassment
  • Victimisation
  • Unlawful discrimination

This applies whether such behaviour comes from employees, volunteers, managers, trustees, clients, visitors, suppliers, or members of the public.

All complaints will be taken seriously and handled promptly, sensitively, and fairly under CCC’s grievance and disciplinary procedures.

Serious breaches may constitute gross misconduct and may result in dismissal without notice.

Where behaviour may constitute a criminal offence — including sexual harassment or harassment under the Protection from Harassment Act 1997 — CCC will support appropriate reporting and cooperation with relevant authorities.

4. Responsibilities

Management and Trustees

Are responsible for:

  • Leading by example
  • Ensuring this policy is implemented, understood, and followed
  • Providing appropriate training and guidance
  • Taking prompt action when concerns are raised

All Staff, Volunteers, and Contractors

Are responsible for:

  • Treating others with dignity and respect
  • Not engaging in discriminatory, bullying, or harassing behaviour
  • Challenging inappropriate behaviour where safe and appropriate
  • Reporting concerns in good faith

Individuals may be held personally liable for unlawful acts committed during the course of their work.

5. Training, Development and Progression

CCC is committed to:

  • Making training, development, and progression opportunities accessible to all
  • Supporting individuals to reach their full potential
  • Ensuring talent and contribution are recognised and developed fairly

6. Fair and Objective Decision-Making

All employment-related decisions will be based on merit, skills, experience, and organisational need — except where lawful positive action or exemptions apply under the Equality Act 2010.

7. Monitoring and Review

CCC will:

  • Monitor workforce composition (where appropriate and lawful) to support equality and inclusion
  • Review this policy annually
  • Update practices and procedures in line with legal developments
  • Take action where issues or inequalities are identified

Monitoring data will be handled sensitively, confidentially, and lawfully.

8. Reporting Concerns

Anyone who believes they have experienced or witnessed discrimination, harassment, bullying, or victimisation is encouraged to raise the matter promptly through CCC’s grievance or complaints process.

Concerns will be treated confidentially wherever possible and without fear of retaliation.

9. Approval and Governance

This policy is fully supported by CCC’s senior management and has been formally approved by the Trustees and Committee Members of Continuing Community Care.

Signed on behalf of Continuing Community Care

Chair of Trustees: ________________________
Date: ________________________

Chief Executive Officer: ____________________
Date: ________________________

Continuing Community Care (CCC) – Privacy Policy

Last updated: [24th December 2025]

Continuing Community Care (“CCC”, “we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights in relation to your personal data. By using our website, services, or submitting information to us in any form, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process the following personal data:

a) Website and Online Services

  • Name
  • Email address
  • Telephone number
  • Postal address
  • Order and payment details (where applicable)

We do not store your browsing history on our website.

When you make a purchase via www.ccc-hydrotherapy.org, your order is processed and stored within our secure back-end systems so we can fulfil your order and provide support if a transaction is incomplete.

b) Web-Based Enquiry Forms

When you complete a form on our website, we store the information you provide in a secure database. This information is used to:

  • Respond to your enquiry
  • Improve our services
  • Contact you regarding CCC services, events, or updates

This data is not shared with third parties.

c) In-Clinic Registration Forms

When attending in person, you may be asked to complete a registration form, which may include:

  • Name
  • Address
  • Date of birth
  • Telephone number
  • Email address
  • GP details
  • Private Medical Insurance (PMI) details (if applicable)

This information is used solely to:

  • Provide safe and appropriate care
  • Manage your programme
  • Communicate with your insurer where you have authorised us to do so

Your information is not shared with any third party without your explicit consent, unless required by law.

2. How We Use Your Information

We use your personal data to:

  • Deliver and manage our services
  • Communicate with you about appointments, programmes, and updates
  • Process payments and manage orders
  • Improve our services and client experience
  • Send relevant marketing communications (only where consent is given)

3. Marketing Communications

By submitting your details through our website or purchasing CCC services or products, you may receive emails relating to CCC services, courses, events, and offers.

You can opt out at any time by contacting us at:
ccc.hydrotherapy@gmail.com

4. Third-Party Service Providers

We may use trusted third-party providers (e.g. payment processors or website hosting services) to support our operations. These providers only have access to personal data necessary to perform their services and are contractually required to protect your information and not use it for any other purpose.

5. External Links

Our website may contain links to external websites not operated by CCC. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies separately.

6. Lawful Disclosure

We may disclose personal information where required by law, court order, or where necessary to protect our legal rights, users, or services.

7. Data Security

We take reasonable technical and organisational measures to protect your data. However, no system can guarantee absolute security. We comply with all applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

8. Children’s Data

We do not knowingly collect personal data from children under 13 without parental consent. If you believe a child has provided us with personal data, please contact us immediately.

9. Your Rights

You have the right to:

  • Access your data
  • Request correction or deletion
  • Withdraw consent
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page.

11. Governing Law

This policy is governed by the laws of England and Wales.

CCC Website Legal Terms

Intellectual Property

All content on this website — including text, images, branding, code, and design — remains the intellectual property of Continuing Community Care. No content may be copied, reused, or reproduced without express written permission from the CEO or Trustees.

Website Changes

CCC reserves the right to modify, suspend, or withdraw any part of the website at any time.

Disclaimer and Limitation of Liability

CCC provides the website and its contents on an “as is” basis and makes no warranties regarding accuracy, availability, or suitability. CCC shall not be liable for any loss or damage arising from use or inability to use this website.

Jurisdiction

These terms are governed by English law and disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Registered Charity Information

Continuing Community Care
Charity Registration Number: 1204035
1 Coombe House
Coombe Road
Croydon
Surrey
CR0 5RD

Phone: 07950 176113
Email: continuingcommunitycare@gmail.com
or ccc.hydrotherapy@gmail.com

Continuing Community Care (CCC)

Registered Charity: 1204035

Health & Safety Policy

Last updated: [24th December 2025]
Approved by: Trustees of Continuing Community Care

  1. Statement of Intent

CCC is committed to providing a safe and healthy environment for staff, service users, volunteers, and visitors, in accordance with the Health and Safety at Work etc. Act 1974 and all relevant regulations.

  1. Responsibilities

Trustees and Senior Management

  • Ensure compliance with legal duties
  • Provide safe systems of work
  • Ensure adequate training and resources

Managers

  • Implement health and safety arrangements
  • Carry out risk assessments
  • Investigate incidents

Staff and Volunteers

  • Take reasonable care of themselves and others
  • Follow safety procedures
  • Report hazards and incidents
  1. Risk Assessment

CCC will:

  • Identify hazards
  • Assess risks
  • Implement control measures
  • Review assessments regularly

This includes manual handling, lone working, water-based activities, infection control, and equipment use.

  1. Accident and Incident Reporting
  • All accidents, incidents, and near misses must be reported and recorded
  • Serious incidents will be reported under RIDDOR where required
  1. Equipment and Premises

CCC will ensure:

  • Equipment is maintained and safe
  • Premises are clean, accessible, and fit for purpose
  • Emergency procedures are in place
  1. Training

Appropriate health and safety training will be provided and refreshed regularly.

  1. Monitoring and Review
  • Health and safety performance will be monitored
  • Policies reviewed annually or after serious incidents
  1. Governance

This policy is approved by the Trustees and reviewed annually.

CONTINUING COMMUNITY CARE

Data Protection Policy

Registered Charity Number: 1204035
Organisation Name: Continuing Community Care (CCC)
Policy Owner: Chief Executive Officer
Last Review Date: December 2025
Next Review Due: December 2026

  1. Purpose

Continuing Community Care is committed to protecting the privacy and personal data of all individuals we work with, including clients, staff, volunteers, donors, trustees, and partners.

This policy explains how we collect, use, store, share and protect personal data in compliance with:

  • UK General Data Protection Regulation (UK GDPR)
  • Data Protection Act 2018
  • Any other relevant data protection legislation

We take data protection seriously. We collect only what we need, use it responsibly, keep it secure, and never misuse it.

  1. Scope

This policy applies to:

  • All staff, contractors, volunteers and trustees
  • All personal data processed by Continuing Community Care
  • All formats of data — electronic, paper, verbal, visual or recorded
  1. Definitions

Personal Data: Any information that can identify a living person (e.g., name, address, email, phone number, medical information, payment details).

Special Category Data: Sensitive personal data such as health information, disability status, or safeguarding records.

Data Subject: The individual whose data is being processed.

Processing: Any activity involving personal data — collecting, storing, sharing, editing, deleting, etc.

  1. Data Protection Principles

We follow the 7 UK GDPR principles:

  1. Lawfulness, fairness and transparency
  2. Purpose limitation — used only for legitimate purposes
  3. Data minimisation — only what is necessary
  4. Accuracy — kept up to date
  5. Storage limitation — not kept longer than needed
  6. Integrity and confidentiality — kept secure
  7. Accountability — we can demonstrate compliance
  1. Lawful Basis for Processing

We process personal data only when we have a lawful basis, including:

  • Consent
  • Contractual necessity (e.g., delivering services)
  • Legal obligation
  • Vital interests
  • Public task
  • Legitimate interests

Special category data (e.g. health data) is processed only where additional legal conditions are met, such as explicit consent or provision of health and social care.

  1. What Data We Collect

We may collect:

  • Name, address, phone number, email
  • Emergency contact details
  • Medical or health information relevant to services
  • Attendance and session records
  • Payment and donation records
  • Staff and volunteer HR records
  • Safeguarding and incident reports
  • Marketing preferences

We never collect unnecessary data.

  1. How We Use Data

We use personal data to:

  • Deliver services safely and effectively
  • Communicate with clients and stakeholders
  • Manage bookings, payments, staffing and compliance
  • Meet legal and regulatory obligations
  • Safeguard vulnerable adults
  • Improve our services
  • Fundraise and communicate (where consent is given)
  1. Data Storage and Security

We protect data using:

  • Password-protected systems
  • Access controls (only authorised staff can access data)
  • Secure cloud services compliant with UK/EU standards
  • Locked storage for paper records
  • Staff training on confidentiality and data protection

Data is never stored on personal devices unless authorised and secured.

  1. Data Sharing

We only share data when necessary and lawful, including with:

  • Healthcare professionals (with consent or legal basis)
  • Local authorities or safeguarding bodies
  • Regulators or auditors
  • IT and payroll providers under contract
  • Emergency services when required

We never sell personal data.

  1. Data Retention

We keep data only as long as necessary:

  • Client records: retained in line with clinical and legal guidance
  • Financial records: 6 years minimum
  • Safeguarding records: retained securely for longer if required
  • Marketing data: until consent is withdrawn

Data is securely deleted when no longer required.

  1. Individual Rights

Individuals have the right to:

  • Access their data
  • Correct inaccurate data
  • Request deletion (where applicable)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Complain to the ICO

Requests should be made in writing and will be responded to within 30 days.

  1. Data Breaches

Any actual or suspected data breach must be reported immediately to the CEO or nominated Data Protection Lead.

We will:

  • Investigate the breach
  • Contain the risk
  • Notify the ICO within 72 hours where required
  • Notify affected individuals if there is a high risk
  1. Responsibilities
  • The CEO is responsible for overall compliance.
  • All staff and volunteers must follow this policy.
  • Breaches of this policy may result in disciplinary action.
  1. Contact Details

For data protection enquiries:

Data Protection Lead: Chief Executive Officer
Organisation: Continuing Community Care
Email: ccc.hydrotherapy@gmail.com
Website: www.ccc-hydrotherapy.org

You also have the right to complain to the Information Commissioner’s Office (ICO).

  1. Review

This policy will be reviewed annually or sooner if legislation changes.

Continuing Community Care (CCC)

Registered Charity: 1204035

Cookie Policy

Last updated: [24th December 2025]

This Cookie Policy explains how Continuing Community Care (“CCC”, “we”, “us”, “our”) uses cookies and similar technologies on our website www.ccc-hydrotherapy.org.

By continuing to use our website, you consent to the use of cookies in accordance with this policy unless you choose to disable them through your browser settings.

1. What Are Cookies?

Cookies are small text files placed on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work properly, improve user experience, and provide information to site owners.

Cookies do not typically identify you personally, but they may collect technical or usage information about your visit.

2. How We Use Cookies

We use cookies to:

  • Ensure the website functions correctly
  • Improve performance and usability
  • Understand how visitors use our site
  • Help us improve content and services

We do not use cookies to collect sensitive personal information, and we do not sell or share cookie data with third parties for marketing purposes.

3. Types of Cookies We Use

a) Strictly Necessary Cookies

These are essential for the website to function properly and cannot be switched off in our systems.

b) Performance and Analytics Cookies

These help us understand how visitors use the site (e.g. which pages are visited most) so we can improve functionality and content.

c) Functional Cookies

These remember your preferences (such as language or region) to improve your experience.

4. Third-Party Cookies

Some cookies may be set by third-party services embedded within our website (for example, website analytics tools or payment processing platforms). These third parties are responsible for their own cookie and privacy practices.

We recommend reviewing their individual cookie and privacy policies.

5. Managing and Disabling Cookies

You can control and manage cookies through your browser settings. You can:

  • Delete existing cookies
  • Block cookies entirely
  • Set your browser to warn you before accepting cookies

Please note that disabling cookies may affect how the website functions and some features may not work as intended.

6. Changes to This Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.

7. Contact Us

If you have any questions about our use of cookies, please contact us:

Continuing Community Care
Email: ccc.hydrotherapy@gmail.com

CONTINUING COMMUNITY CARE

Modern Slavery & Human Trafficking Policy

Registered Charity Number: 1204035
Organisation Name: Continuing Community Care (CCC)
Policy Owner: Chief Executive Officer
Last Review Date: December 2025
Next Review Due: December 2026

  1. Policy Statement

Continuing Community Care is committed to preventing modern slavery, forced labour, human trafficking, and exploitation in all its activities, services, and supply chains.

We have zero tolerance for any form of modern slavery and are committed to acting ethically, transparently, and responsibly.

We will take reasonable and proportionate steps to ensure that modern slavery does not occur:

  • Within our organisation
  • Within our service delivery
  • Within our suppliers, contractors, and partners
  1. Scope

This policy applies to:

  • All staff, volunteers, trustees, contractors and consultants
  • All suppliers, service providers, and partners
  • All activities undertaken by Continuing Community Care
  1. What is Modern Slavery

Modern slavery includes:

  • Slavery and servitude
  • Forced or compulsory labour
  • Human trafficking
  • Criminal, sexual or labour exploitation
  • Child exploitation
  • Domestic servitude

It may involve physical restraint, psychological coercion, abuse of vulnerability, debt bondage, threats, or deception.

  1. Legal Framework

This policy is informed by:

  • The Modern Slavery Act 2015
  • UK safeguarding legislation
  • Human Rights Act 1998
  • Relevant international conventions
  1. Our Commitment

We commit to:

  • Acting ethically and lawfully in all our operations
  • Taking steps to identify and assess risks of modern slavery
  • Ensuring staff and volunteers are aware of modern slavery risks
  • Ensuring safe and confidential reporting of concerns
  • Working only with reputable suppliers and partners
  • Acting promptly where concerns are raised
  1. Risk Areas

We recognise that risk may exist in:

  • Procurement of goods or services, especially where supply chains are complex or international
  • Outsourced services
  • Use of temporary or agency labour
  • Engagement with vulnerable individuals

We will assess risk proportionately and take steps to mitigate it.

  1. Responsibilities

Trustees and Senior Management:

  • Provide leadership and oversight
  • Ensure this policy is implemented and reviewed

CEO:

  • Overall responsibility for compliance
  • Ensures concerns are investigated and acted upon

Staff and Volunteers:

  • Must comply with this policy
  • Must report concerns immediately
  • Must not engage in or ignore exploitation
  1. Reporting Concerns

Any concerns about potential modern slavery or exploitation must be reported immediately to:

  • The Chief Executive Officer, or
  • A trustee, or
  • Through safeguarding channels where appropriate

Concerns can be raised confidentially. No one will be penalised for reporting concerns in good faith.

  1. Responding to Concerns

Where a concern is raised, we will:

  • Take the report seriously
  • Ensure the safety of affected individuals
  • Investigate appropriately
  • Report to statutory authorities where required
  • Work with partners to address the issue
  • Terminate relationships with suppliers who breach this policy
  1. Procurement and Suppliers

We will:

  • Carry out due diligence on suppliers where appropriate
  • Avoid working with suppliers who cannot demonstrate ethical practices
  • Include modern slavery expectations in contracts where relevant
  1. Training and Awareness

We will:

  • Provide staff and volunteers with awareness of modern slavery risks
  • Ensure staff understand how to report concerns
  • Promote a culture of vigilance and responsibility
  1. Breaches of this Policy

Breaches may result in:

  • Disciplinary action
  • Termination of contracts
  • Reporting to authorities
  1. Review

This policy will be reviewed annually or sooner if required by law or operational changes.

  1. Contact

Policy Lead: Chief Executive Officer
Organisation: Continuing Community Care
Email: ccc.hydrotherapy@gmail.com
Website: www.ccc-hydrotherapy.org

CONTINUING COMMUNITY CARE | Registered Charity | Registration Number 1204035.